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- Partial Outage
- Major Outage
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[SBG5/SBG7][Compute - Instance] - Instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 06/10/2025 09:18 UTC
End time : 06/10/2025 10:19 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/10/2025 09:18 UTC
End time : 06/10/2025 10:19 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions.
Here are some supplementary details :
Start time : 06/10/2025 09:18 UTC
Impacted Service(s) : Some instances in SBG5 /SBG7 regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/10/2025 09:18 UTC
Impacted Service(s) : Some instances in SBG5 /SBG7 regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions.
Here are some supplementary details :
Start time : 06/10/2025 09:18 UTC
Impacted Service(s) : Some instances in SBG5 /SBG7 regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/10/2025 09:18 UTC
Impacted Service(s) : Some instances in SBG5 /SBG7 regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || SBG (SBG5, SBG7).