OVHcloud Public Cloud Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[EU/CA/APAC][Compute - Instance] - Some Project Public cloud incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 09/12/2025 17:00 UTC
End time : 11/12/2025 04:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 09/12/2025 17:00 UTC
End time : 11/12/2025 04:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation :
Update : We would like to inform you that only two Projects Public Cloud in the UK1 region are currently affected by this incident.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation :
Update : We would like to inform you that only two Projects Public Cloud in the UK1 region are currently affected by this incident.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 17 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 17 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Investigating
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 20 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 20 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || SGP (SGP1, SGP2), Compute - Instance || WAW (WAW1), Compute - Instance || GRA (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11), Compute - Instance || LIM (DE1), Compute - Instance || SYD (SYD1, AP-SOUTHEAST-SYD-2), Compute - Instance || ERI (UK1), Compute - Instance || BHS (BHS1, BHS3, BHS5), Compute - Instance || RBX (RBX-A), Compute - Instance || India (AP-SOUTH-MUM-1), Compute - Instance || EU-WEST-PAR (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Compute - Instance || EU-SOUTH-MIL (EU-SOUTH-MIL-A, EU-SOUTH-MIL-B, EU-SOUTH-MIL-C), and Compute - Instance || SBG (SBG5, SBG7).