[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Compute Instance Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 31/08/2026 16:49 UTC
End time : 31/08/2026 17:47 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 18:09 UTC

Update

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 17:13 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11 Region.

Here are some supplementary details :

Start time : 31/08/2026 16:49 UTC
Impacted Service(s) : Some instances in the GRA5/GRA7/GRA9/GRA11 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 17:09 UTC

This incident affected: Compute - Instance || GRA (GRA5, GRA7, GRA9, GRA11).