[GRA3][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offer in the GRA3 region has been resolved.

Start time : 11/09/2025 06:40 UTC
End time : 11/09/2025 13:20 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 11, 2025 - 14:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region.

Here are some supplementary details :

Start time : 11/09/2025 06:40 UTC
Impacted Service(s) : Some instances in the GRA3 region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 11, 2025 - 07:11 UTC

This incident affected: Compute - Instance || GRA (GRA1).