OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Public Cloud] - VPS reinstallation issue
Incident
Report for Public Cloud
Resolved
Start time : 29/08/2024 19:10 UTC
End time : 30/08/2024 15:40 UTC
Root cause : Incident due to internal maintenance.
Our technical teams resolved the issue. All impacted services are now operational.
End time : 30/08/2024 15:40 UTC
Root cause : Incident due to internal maintenance.
Our technical teams resolved the issue. All impacted services are now operational.
Identified
Our teams have identified the source of the incident, and a fix is currently being tested.
Update
We are continuing to investigate this issue.
Update
Our technicians are currently working on in order to fix it.
Update
We are continuing to investigate this issue.
Investigating
Start time : 29/08/2024 19:10 UTC
Service impact : Please note that during a VPS installation or reinstallation, customers who provides an SSH key but does not request a password to access their instance, will be unable to access their instance.
Workaround : In order to resolve this issue, the customer can provide an SSH key and request the password by mail.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Service impact : Please note that during a VPS installation or reinstallation, customers who provides an SSH key but does not request a password to access their instance, will be unable to access their instance.
Workaround : In order to resolve this issue, the customer can provide an SSH key and request the password by mail.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Compute - Instance || SGP (SGP1, SGP2), Compute - Instance || WAW (WAW1), Compute - Instance || GRA (GRA1, GRA2, GRA3, GRA4, GRA5, GRA7, GRA9, GRA11), Compute - Instance || LIM (DE1), Compute - Instance || SYD (SYD1, SYD3), Compute - Instance || ERI (UK1), Compute - Instance || BHS (BHS1, BHS3, BHS5), Compute - Instance || USA (US-EAST-VA-1, US-WEST-OR-1), Compute - Instance || RBX (RBX-A), and Compute - Instance || SBG (SBG5, SBG7).