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- Degraded performance
- Partial Outage
- Major Outage
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[GRA4/GRA5/GRA7/GRA9/GRA11][Public Cloud] - Compute Instance incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that an incident occurred in the GRA4, GRA5, GRA7, GRA9 and GRA11 regions.
This incident has now been resolved.
Please find the details of this incident below :
Start time : 13/10/2026 05:17 UTC
End time : 13/10/2026 05:26 UTC
Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable.
Customers Impact : Customers were temporarily unable to access their instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
This incident has now been resolved.
Please find the details of this incident below :
Start time : 13/10/2026 05:17 UTC
End time : 13/10/2026 05:26 UTC
Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable.
Customers Impact : Customers were temporarily unable to access their instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
This incident affected: Compute - Instance || GRA (GRA5, GRA7, GRA9, GRA11, GRA4).