[SBG5/7][Compute - Instance] - Some Instances Incident Notification

Incident Report for Public Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some instances are now accessible again.
Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 11, 2026 - 03:31 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions.

Here are some supplementary details :

Start time : 10/09/2026 22:13 UTC
Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2026 - 22:22 UTC

This incident affects: Compute - Instance || SBG (SBG5, SBG7).