[GRA11][Storage] - File storage incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our File storage offering has been resolved.

Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 15, 2026 - 05:44 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region.

Here are some supplementary details :

Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some File storage are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their File storage.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 14, 2026 - 16:07 UTC

This incident affected: Storage || File storage (GRA11).