[GRA11][PublicCloud] GRA0323B03A

Incident Report for Public Cloud

Resolved

Start Time : 02/01/2025 02:47 UTC
End Time : 02/01/2025 04:22 UTC
Service impact : A significant number of servers in rack GRA0323B03A were temporarily unavailable.
.Root cause : A cooling module issue caused the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident

Posted Jan 02, 2025 - 09:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Service impact : A significant number of servers in the rack GRA0323B03A are no longer responding.

Posted Jan 02, 2025 - 04:22 UTC

Update

Most of servers are operational again.

Service impact : A significant number of servers in the rack GRA0323B03A are no longer responding.

Posted Jan 02, 2025 - 04:21 UTC

Identified

The issue has been identified and a fix is being implemented.
Service impact : A significant number of servers in the rack GRA0323B03A are no longer responding.

Posted Jan 02, 2025 - 03:45 UTC

Investigating

An incident is in progress on our Public Cloud offer. It has temporarily affected the functionality.

Here is detail for this incident :

Start time : 02/01/2025 02:47 UTC
Service impact : A significant number of servers in the rack GRA0323B03A are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We apologize for the inconvenience and thank you for your understanding.

Posted Jan 02, 2025 - 03:30 UTC

This incident affected: Compute - Instance || GRA (GRA11).