[DE1][Compute - Instance] - Some instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offer has been resolved.

Start time : 27/02/2026 12:33 UTC
End time : 27/02/2026 13:35 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 27, 2026 - 14:01 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 27/02/2026 12:33 UTC
Impacted Service(s) : Some instances in the DE1 region are unreachable.
Customers Impact : Some customers are temporarily unable to acess and use their instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 27, 2026 - 12:59 UTC

This incident affected: Compute - Instance || LIM (DE1).