Start time : 09/02/2024 11:10 UTC End time : 09/02/2024 15:54 UTC Service impact : Customers have had disconnections and 500/503 errors. Root cause : A software issue caused the incident Our technical teams resolved the issue. All impacted services are now operational.
Posted Feb 09, 2024 - 16:17 UTC
Identified
We have identified the root cause at 14:46 UTC. The error rate is decreasing.
Posted Feb 09, 2024 - 14:56 UTC
Update
We are continuing to investigate this issue.
Posted Feb 09, 2024 - 13:32 UTC
Investigating
Start time : 09/02/2024 11:10 UTC Service impact : Customers can have disconnection and 500/503 errors visible to customers. Ongoing actions : Investigating. Our technical teams are working on the issue. Update will be posted as significant progress is made.
Posted Feb 09, 2024 - 12:20 UTC
This incident affected: Storage || Object storage (RBX).