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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA7/GRA9/GRA11][Compute - Instance] - Some instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 16/09/2026 02:41 UTC
End time : 16/09/2026 03:21 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 16/09/2026 02:41 UTC
End time : 16/09/2026 03:21 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA7, GRA9 and GRA11 region.
Here are some supplementary details :
Start time : 16/09/2026 02:41 UTC
Impacted Service(s) : Some instances in the GRA7, GRA9 and GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 16/09/2026 02:41 UTC
Impacted Service(s) : Some instances in the GRA7, GRA9 and GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute - Instance offer.
Start time : 16/09/2026 02:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 16/09/2026 02:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || GRA (GRA7, GRA9, GRA11).