[Global][Public Cloud] - Object Storage Incident Notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 17/10/2024 15:15 UTC
End time : 17/10/2024 15:25 UTC
Root cause : Incident caused by a hardware issue.

We thank you for your understanding and patience throughout this incident

Posted Oct 17, 2024 - 16:02 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 17, 2024 - 15:42 UTC

Monitoring

Start time : 17/10/2024 15:15 UTC
Service impact :We would like to inform you that, for a short period, customers may have encountered error 500/503 while accessing object storage. We are pleased to confirm that this no longer error our services since 15:25 UTC.
Root cause : Incident caused by a hardware issue.
Ongoing actions : Monitoring

Posted Oct 17, 2024 - 15:42 UTC

Update

We are continuing to investigate this issue.

Posted Oct 17, 2024 - 15:35 UTC

Investigating

We have detected an issue on our Object storage services.
We will update information when we will have more details.

Start time : 17/10/2024 15:15 UTC

Posted Oct 17, 2024 - 15:31 UTC

This incident affected: Storage || Object storage (BHS, GRA, DE, RBX, SBG, SGP, SYD, UK, US-EAST-VA-1, US-WEST-OR-1, WAW, YYZ).