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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA3/11][Compute Instance]- Instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance offering in the specified regions has been resolved.
Start time : 25/08/2025 02:16 UTC
End time : 25/08/2025 11:33 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 25/08/2025 02:16 UTC
End time : 25/08/2025 11:33 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : Some instances are getting operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update : Some instances are getting operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update
We are continuing to work on a fix for this issue.
Identified
We have determined the origin of the incident affecting our compute - Instance offering in the specified regions.
Here is detail for this incident :
Start time : 25/08/2025 02:16 UTC
Impacted Service(s) : Some instances are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified regions.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 25/08/2025 02:16 UTC
Impacted Service(s) : Some instances are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified regions.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || GRA (GRA3, GRA11).