[GRA3][Storage] - Volume Snapshot (Ceph) incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Storage offering has now been resolved.

Here is detail for this incident :
Start time : 26/01/2026 12:45 UTC
End time : 26/01/2026 13:00 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We thank you for your understanding and patience throughout this incident.

Posted Jan 26, 2026 - 13:21 UTC

Investigating

We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the GRA3 Region.

Here are some supplementary details :
Start time : 26/01/2026 12:45 UTC
Impacted Service(s) : Some Volume Snapshot (Ceph) database is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 26, 2026 - 12:57 UTC

This incident affected: Storage || Volume Snapshot (Ceph) (GRA3).