[EU/US][Compute - Instance] - Localzone API service incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 21/07/2025 14:40 UTC
End time : 21/07/2025 15:24 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 15:32 UTC

Update

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/US Localzone regions.

Here are some supplementary details :

Start time : 21/07/2025 14:40 UTC
Impacted Service(s) : The API service is temporarily performing no actions.
Customers Impact : Customer are temporarily unable to perform actions via the API. Instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 15:13 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/US.

Here are some supplementary details :

Start time : 21/07/2025 14:40 UTC
Impacted Service(s) : The API service is temporarily performing no actions.
Customers Impact : Customer are temporarily unable to perform actions via the API. Instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 15:12 UTC

This incident affected: Compute - Instance || LIM (DE1).