[GRA9][Compute - Instance] - Instance incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute Instance offering in GRA9 region has now been resolved.

Here are some supplementary details :
Start time : 07/06/2025 22:59 UTC
End time : 07/06/2025 23:20 UTC
Impacted Service(s) : Some actions on instances were impossible to carry out in the specified region.
Customers Impact : Some customers may have experienced difficulties performing specific actions on their instances in the specified region.
Root Cause : This incident was caused by an issue with SSL certificate regeneration.

We thank you for your understanding and patience throughout this incident.

Posted Jun 07, 2025 - 23:45 UTC

Investigating

We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in GRA9 region.
Start time : 07/06/2025 22:59 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 07, 2025 - 23:12 UTC

This incident affected: Compute - Instance || GRA (GRA9).