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[EU-WEST-PAR][Public Cloud] - Network connectivity issues notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/06/2026 07:00 UTC
End time : 10/06/2026 17:55 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 10, 2026 - 18:01 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Public Cloud offer on the specific EU-WEST-PAR region.

Here are some supplementary details :

Start time : 09/06/2026 07:00 UTC
Impacted Service(s) : Nodes located in EU-WEST-PAR region may experience packets drop while communicating with their controlplanes and the Internet.
Customers Impact : Customer are temporarily facing connectivity issues with their nodes located in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 10, 2026 - 15:20 UTC
This incident affected: Compute - Instance || EU-WEST-PAR (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Data & Analytics || ClickHouse (EU-WEST-PAR), Databases || MongoDB (EU-WEST-PAR), Data & Analytics || Dashboards (EU-WEST-PAR), Data & Analytics || Kafka Connect (EU-WEST-PAR), Containers & Orchestration || Load Balancer (EU-WEST-PAR), Containers & Orchestration || Managed Kubernetes Service (EU-WEST-PAR), Containers & Orchestration || Managed Private Registry (EU-WEST-PAR), Databases || MySQL (EU-WEST-PAR), Databases || PostgreSQL (EU-WEST-PAR), Databases || Valkey (EU-WEST-PAR), Data & Analytics || Kafka (EU-WEST-PAR), Data & Analytics || Kafka MirrorMaker (EU-WEST-PAR), Data & Analytics || OpenSearch (EU-WEST-PAR), Identity, Security & Operations || Barbican (EU-WEST-PAR), Storage || Block storage (EU-SOUTH-MIL-C, EU-WEST-PAR-A, EU-WEST-PAR-B), Storage || Object storage (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Network || Load Balancer (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Network || Gateway (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Storage || Instance Backup (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Network || Floating IP (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Network || Private network (vRack) (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Storage || Volume Backup (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), Network || Public network (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), and Storage || Volume Snapshot (Ceph) (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C).