Identified
We have determined the origin of the incident affecting our Public Cloud offering.
Here is detail for this incident :
Start time : 05/11/2025 15:40 UTC
Impacted Service(s) : Private image is temporarily unavailable for Public Cloud instances in the LocalZones.
Customers Impact : Customers are temporarily unable to create images.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 10, 2025 - 16:37 UTC
This incident affects: LocalZones || EU-WEST (EU-WEST-LZ-AMS, EU-WEST-LZ-BRU, EU-WEST-LZ-DLN, EU-WEST-LZ-LUX, EU-WEST-LZ-MNC, EU-WEST-LZ-MRS, EU-WEST-LZ-VIE, EU-WEST-LZ-ZRH), LocalZones || AF-NORTH (AF-NORTH-LZ-RBA), LocalZones || US-WEST (US-WEST-LZ-DEN, US-WEST-LZ-LAX, US-WEST-LZ-PAO, US-WEST-LZ-PHX, US-WEST-LZ-SEA), LocalZones || US-EAST (US-EAST-LZ-ATL, US-EAST-LZ-BOS, US-EAST-LZ-CHI, US-EAST-LZ-DAL, US-EAST-LZ-MIA, US-EAST-LZ-NYC), LocalZones || EU-SOUTH (EU-SOUTH-LZ-LIS, EU-SOUTH-LZ-MAD, EU-SOUTH-LZ-MIL), LocalZones || EU-NORTH (EU-NORTH-LZ-CPH, EU-NORTH-LZ-HEL, EU-NORTH-LZ-OSL, EU-NORTH-LZ-STO), LocalZones || EU-CENTRAL (EU-CENTRAL-LZ-BUH, EU-CENTRAL-LZ-PRG, EU-CENTRAL-LZ-SOF), and LocalZones || US-CENTRAL (US-CENTRAL-LZ-SLC, US-CENTRAL-LZ-STL).