OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA9][Public Cloud] - Neutron incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved.
Start time : 15/10/2025 12:30 UTC
End time : 15/10/2025 17:00 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 15/10/2025 12:30 UTC
End time : 15/10/2025 17:00 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The neutron service is operational again.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The neutron service is operational again.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team is currently working on investigating and fixing the incident
Ongoing Actions : The incident is under investigation and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Our technical team is currently working on investigating and fixing the incident
Ongoing Actions : The incident is under investigation and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Public Cloud offering.
Here are some supplementary details :
Start time : 15/10/2025 12:30 UTC
Impacted Service(s) : An issue has been discovered relating to the component (Neutron).
Customers Impact : The customers may experience slowness or receive an error message on their API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 15/10/2025 12:30 UTC
Impacted Service(s) : An issue has been discovered relating to the component (Neutron).
Customers Impact : The customers may experience slowness or receive an error message on their API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Network || Public network (GRA9).