[GRA1/GRA3][Compute - Instance] - Instance incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute - Instance offering in the instance in GRA1 and GRA3 region has now been resolved.

Here is detail for this incident :
Start time : 19/05/2025 06:02 UTC
End time : 19/05/2025 18:08 UTC

We thank you for your understanding and patience throughout this incident

Posted May 19, 2025 - 18:13 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of services are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 19, 2025 - 18:04 UTC

Update

Our teams are working tirelessly to resolve this incident once and for all.

We'll be sure to update these pages as soon as we have new information to share.

Posted May 19, 2025 - 16:32 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted May 19, 2025 - 13:22 UTC

Identified

We have determined the origin of the incident affecting our Compute - Instance offer on the specific region GRA1&3.

Here are some supplementary details :

Start time : 19/05/2025 06:02 UTC
Impacted Service(s) : Some instances in the GRA1 and GRA3 region are unreachable.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 19, 2025 - 07:38 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the instance in GRA1 and GRA3 region.

Here are some supplementary details :

Start time : 19/05/2025 06:02 UTC
Impacted Service(s) : Some instances are suddenly unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Posted May 19, 2025 - 07:24 UTC

This incident affected: Compute - Instance || GRA (GRA1, GRA3).