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[GLOBAL][Storage] - Object storage incident notification
Incident
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Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Treatments are still ongoing and have already been completed for some customers.
Refunds are also being processed.
However, treatments vary in length depending on the customer.
Please be assured that refunds will be issued upon completion of treatment, with a start date of March 25, 2025.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Treatments are still ongoing and have already been completed for some customers.
Refunds are also being processed.
However, treatments vary in length depending on the customer.
Please be assured that refunds will be issued upon completion of treatment, with a start date of March 25, 2025.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025.
Ongoing Actions : The incident has been identified and our technical teams are working on the storage size of the impacted customers between those 2 dates.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025.
Ongoing Actions : The incident has been identified and our technical teams are working on the storage size of the impacted customers between those 2 dates.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Object Storage offer.
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Storage || Object storage (BHS, GRA, DE, RBX, SBG, SGP, SYD, UK, US-EAST-VA-1, US-WEST-OR-1, WAW, YYZ, LIM, AP-SOUTH-MUM-1, EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C).