[GRA1/GRA2/GRA3/GRA4][Compute] - Instances unreachable

Incident Report for Public Cloud

Resolved

Start time : 17/09/2024 07:30 UTC
End time : 18/09/2024 00:32 UTC
Root cause : Incident caused by an electrical problem. For more details, see this incident link
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Posted Sep 18, 2024 - 01:09 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 17, 2024 - 20:20 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 17, 2024 - 15:58 UTC

Identified

An incident is in progress on our Public Cloud offer.

Please be aware that this is currently affecting the availability of some services.

Here is detail for this incident :

Start time : 17/09/2024 07:30 UTC
Service impact : Some instances are unavailable.
Root cause : Incident caused by an electrical problem. For more details, see this incident link

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Sep 17, 2024 - 15:39 UTC

This incident affected: Compute - Instance || GRA (GRA1, GRA3).