[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC
End time : 13/09/2025 12:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2025 - 13:23 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Only a small percentage of instances (less than 15%) remain unreachable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2025 - 12:47 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC
Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 13, 2025 - 11:48 UTC

This incident affected: Compute - Instance || GRA (GRA5, GRA7, GRA9, GRA11).