[EU-SOUTH-MAD][Public Cloud] - Local Zone incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on Public Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 06/03/2025 13:45 UTC
End time : 06/03/2025 14:58 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 06, 2025 - 15:12 UTC

Update

We are currently experiencing an incident affecting our Public Cloud offer, which is causing availability issues in the EU-SOUTH-MAD Local Zone.

Here is detail for this incident :
Start time : 06/03/2025 13:45 UTC
Impacted Service : EU-SOUTH-MAD Local Zone API unreachable.
Customers Impact : Customers are not able to performe any action in the Local Zone MAD, but they have no impact on the instances that already exist.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 06, 2025 - 14:41 UTC

Investigating

We are currently experiencing an event affecting our Public Cloud offer in EU-SOUTH-MAD Local Zone.
Start time : 06/03/2025 13:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.

As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 06, 2025 - 13:56 UTC

This incident affected: LocalZones || EU-SOUTH (EU-SOUTH-LZ-MAD).