[GRA/BHS][Containers & Orchestration] - Managed Kubernetes Service IOLB

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on Containers & Orchestration in GRA and BHS has now been resolved.

Here is detail for this incident :
Start time : 27/01/2025 11:30 UTC
End time : 27/01/2025 22:49 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 27, 2025 - 22:59 UTC

Update

BHS5 is now fully up and running and some resources are still affected for GRA.
Our teams are still working on GRA

Posted Jan 27, 2025 - 21:57 UTC

Update

After investigation, some resources are still impacted in BHS5.
We are working to fix the situation as soon as possible.
Fix release still in progress for GRA.

Posted Jan 27, 2025 - 19:23 UTC

Identified

Our team have fixed the issue in BHS and are now working on fixing GRA.

We will keep you informed of developments and the resolution of the incident.

Posted Jan 27, 2025 - 18:11 UTC

Investigating

An incident is in progress on our Containers & Orchestration in GRA and BHS, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 27/01/2025 11:30 UTC
Service impact : On Managed kubernetes service in all GRA and BHS region, we can't manage "Load balancers for managed kubernetes service".
New Load balancer will not be created, and working load balancers can't be upgraded.
No impact for Public Cloud Loadbalancers.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Jan 27, 2025 - 15:42 UTC

This incident affected: Containers & Orchestration || Managed Kubernetes Service (BHS5, GRA5, GRA7, GRA9, GRA11).