Start time : 01/01/2025 21:35 UTC End Time : 01/01/2025 21:50 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : It was due to a malfunction on a hardware.
We thank you for your understanding and patience throughout this incident
Posted Jan 01, 2025 - 22:25 UTC
Identified
The issue has been identified and a fix is being implemented. We remind you that the following impact is still present : Service impact : Some servers in the rack GRA0323B03A are no longer responding.
Posted Jan 01, 2025 - 21:56 UTC
Investigating
An incident is in progress on our Public Cloud offer. It has temporarily affected the functionalit.
Here is detail for this incident :
Start time : 01/01/2025 21:35 UTC Service impact : Some servers in the rack GRA0323B03A are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Posted Jan 01, 2025 - 21:54 UTC
This incident affected: Compute - Instance || GRA (GRA3).