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[GLOBAL][Data & Analytics/Databases/Dashboards] - New service creation incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Data & Analytics Databases offers has been resolved.
Start time : 17/02/2026 08:00 UTC
End time : 17/02/2026 10:45 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 17/02/2026 08:00 UTC
End time : 17/02/2026 10:45 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is still unavailable.
Ongoing Actions : Our teams are still working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is still unavailable.
Ongoing Actions : Our teams are still working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics Databases offers on PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker.
Here are some supplementary details :
Start time : 17/02/2026 08:00 UTC
Impacted Service(s) : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is temporarily unavailable.
Customers Impact : New customers are temporarily unable to create new services on the specified offers.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 17/02/2026 08:00 UTC
Impacted Service(s) : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is temporarily unavailable.
Customers Impact : New customers are temporarily unable to create new services on the specified offers.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Data & Analytics || Kafka (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, UK, US-EAST, US-WEST, WAW), Data & Analytics || Dashboards (BHS, DE, GRA, PAR, SBG, SGP, UK, WAW), Data & Analytics || Kafka Connect (BHS, DE, GRA, PAR, MIL, MUM, RBX, SBG, SGP, UK, US-EAST, US-WEST, WAW), Data & Analytics || Kafka MirrorMaker (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, UK, WAW, US-EAST, US-WEST), Databases || MySQL (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, US-EAST, UK, US-WEST, WAW), Data & Analytics || OpenSearch (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, US-EAST, UK, US-WEST, WAW), Databases || PostgreSQL (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, SYD, UK, US-EAST, US-WEST, WAW), and Databases || Valkey (BHS, DE, GRA, MIL, MUM, PAR, RBX, SBG, SGP, US-EAST, UK, US-WEST, WAW).