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[Global][Storage] - Volume Snapshot incident notification

Incident Report for Public Cloud

Resolved

This incident has been resolved on our storage offer.
Please find the details:

Start Time : 12/02/2025 10:00 UTC
End Time : 13/02/2025 16:00 UTC
Service impact : Volume snapshots created during the issue window were stuck in status creating.
Root cause : Software malfunction

We apologize for the inconvenience and thank you for your understanding.
Posted Feb 19, 2025 - 15:04 UTC

Investigating

We had an incident affecting our storage offer, which has caused temporary availability issues
We would like to inform you that the incident have been resolved
Please find the details:

Start Time : 12/02/2025 10:00 UTC
End Time : 13/02/2025 16:00 UTC
Service impact : Volume snapshots created during the issue window were stuck in status creating.
Root cause : Software malfunction

We apologize for the inconvenience and thank you for your understanding.
Posted Feb 17, 2025 - 15:19 UTC
This incident affected: Storage || Block storage (BHS1, BHS3, BHS5, DE1, GRA1, GRA3, GRA5, GRA6, GRA7, GRA9, GRA11, SBG5, SBG7, SGP1, SYD1, SYD3, UK1, US-EAST-VA-1, US-WEST-OR-1, WAW1).