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[GRA5/7/9/11][Compute - Instance] - Incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that we had an incident on our our Compute - Instance offering in the region GRA5/7/9/11.
This incident has now been resolved.

Here is detail for this incident :
Start time : 30/06/2025 07:30 UTC
End time : 30/06/2025 07:39 UTC
Impacted Service(s) : Some instances in the GRA5/7/9/11 region were unreachable.
Customers Impact : Customers were temporarily unable to access and use their instances located on the specified region.
Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Posted Jun 30, 2025 - 08:14 UTC
This incident affected: Compute - Instance || GRA (GRA7, GRA11).