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  • Degraded performance
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[GRA/SBG][Containers & Orchestration] - LoadBalencer Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions has been resolved.

Start time : 27/10/2025 16:00 UTC
End time : 27/10/2025 16:38 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 27, 2025 - 16:48 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions..

Here are some supplementary details :

Start time : 27/10/2025 16:00 UTC
Impacted Service(s) : LoadBalancer for MKS has a malfunction.
Customers Impact : Customers cannot operate LoadBalancers. The LoadBalencers are still operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 27, 2025 - 16:27 UTC

Investigating

We are currently experiencing an event affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions.

Start time : 27/10/2025 16:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 27, 2025 - 16:20 UTC
This incident affected: Containers & Orchestration || Load Balancer (GRA5, GRA7, GRA9, GRA11, SBG5).