We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 15/11/2025 05:22 UTC End time : 15/11/2025 23:22 UTC Root Cause : This incident is due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 15, 2025 - 23:45 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our technical specialists are still actively working to fix the issue Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 15, 2025 - 18:44 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our technical team continues to work on resolving the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 15, 2025 - 12:47 UTC
Identified
We have determined the origin of the incident affecting our Compute - Instance offering in the region DE1.
Here is detail for this incident : Start time : 15/11/2025 5:22 UTC Impacted Service(s) : Some instances in the DE1 region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances located in the specified region. Root Cause : This incident is due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Posted Nov 15, 2025 - 06:50 UTC
This incident affected: Compute - Instance || LIM (DE1).