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- Partial Outage
- Major Outage
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[SBG6/WAW2/BHS6/GRA6/GRA2/GRA1/GRA8][Compute - Instance] - Instance incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our Compute Instance offering in SBG6, WAW2, BHS6, GRA6, GRA2, GRA1, GRA8 regions has now been resolved.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC
End time : 07/06/2025 02:22 UTC
Root Cause : This incident was caused by an issue with SSL certificate regeneration.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC
End time : 07/06/2025 02:22 UTC
Root Cause : This incident was caused by an issue with SSL certificate regeneration.
We thank you for your understanding and patience throughout this incident.
Update
We are continuing to work on a fix for this issue.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : There are no more impact on the creation of new instances and volume attachments on existing ones in the following regions SBG6, SBG7, BHS6.
Ongoing Actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : There are no more impact on the creation of new instances and volume attachments on existing ones in the following regions SBG6, SBG7, BHS6.
Ongoing Actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our public cloud offering, which is causing temporary availability issues on creation of new instances and volume attachments on existing ones in the following regions SBG6, WAW2, BHS6, GRA6, GRA2, GRA1, GRA8.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC.
Impacted Service(s) : Creation of new instances and volume attachments on existing instances are affected.
Customers Impact : You may experience difficulties during the creation of instances and volume attachments on existing instances in the regions mentioned.
Root Cause : This incident is caused by an issue with SSL certificate regeneration.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC.
Impacted Service(s) : Creation of new instances and volume attachments on existing instances are affected.
Customers Impact : You may experience difficulties during the creation of instances and volume attachments on existing instances in the regions mentioned.
Root Cause : This incident is caused by an issue with SSL certificate regeneration.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
The issue has been identified and a fix is being implemented.
Update
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary availability issues issues on creation of new instances and volume attachments on existing ones in SBG6, WAW2, BHS6, GRA6, GRA2, GRA1, GRA8 regions.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC
Impacted Service(s) : Creation of new instances and volume attachments on existing instances are affected.
Customers impact : You may experience difficulties during the creation of VPS in the regions mentioned and volume attachments on existing instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 06/06/2025 22:10 UTC
Impacted Service(s) : Creation of new instances and volume attachments on existing instances are affected.
Customers impact : You may experience difficulties during the creation of VPS in the regions mentioned and volume attachments on existing instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute Instance offer in the following regions: SBG6, WAW2, BHS6, GRA6, GRA2, GRA1, GRA8.
Start time : 06/06/2025 22:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/06/2025 22:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || WAW (WAW1), Compute - Instance || GRA (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11), Compute - Instance || BHS (BHS1, BHS3, BHS5), and Compute - Instance || SBG (SBG5, SBG7).