[EU-WEST-PAR][Storage] - Object Storage S3 Standard incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Object Storage S3 Standard offer has been resolved.

Start time : 28/09/2025 13:40 UTC
End time : 28/09/2025 18:00 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 29, 2025 - 08:05 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The object storage service has been operational again since 28/09/2025 18:00 UTC.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 18:43 UTC

Investigating

We are currently investigating an incident affecting our Object Storage S3 Standard offering, which is causing temporary availability issue in the region EU-WEST-PAR.

Here are some supplementary details :

Start time : 28/09/2025 13:40 UTC
Impacted Service(s) : The object storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers may experience 503 errors while trying to access their object storage.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 17:10 UTC

This incident affected: Storage || Object storage (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C).