[GRA1/3][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on Compute - Instance has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
End time : 04/07/2025 15:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 04, 2025 - 15:36 UTC

Update

We have new information regarding the incident that affected your services.

Please find below an update on the situation:
Update : The incident is still ongoing and our team keep working to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 04, 2025 - 12:22 UTC

Identified

We have determined the origin of the incident affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :
Start time : 03/07/2025 09:53 UTC
Impacted Service(s) : Some instances in the specified regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2025 - 16:34 UTC

This incident affected: Compute - Instance || GRA (GRA1, GRA3).