[GRA9][Network] - Network API services incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 16/10/2025 09:30 UTC
End time : 16/10/2025 14:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 16, 2025 - 15:21 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Network API services are operational again.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 16, 2025 - 13:06 UTC

Investigating

We are currently investigating an incident affecting our public cloud offering, which is causing temporary availability issue in the GRA9 region.

Here are some supplementary details :

Start time : 16/10/2025 09:30 UTC
Impacted Service(s) : Network API services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use Network API services in the GRA9 region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 16, 2025 - 10:17 UTC

This incident affected: Network || Public network (GRA9).