[SBG5][Storage] - Block Storage incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Block Storage offer in SBG5 has been resolved.

Start time : 08/09/2025 10:06 UTC
End time : 08/09/2025 10:41 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 08, 2025 - 11:41 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Block Storage offer in the specific region.

Here are some supplementary details :

Start time : 08/09/2025 10:06 UTC
Impacted Service(s) : The block storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers are temporarily unable to access and use their block storage volumes in SBG5.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 08, 2025 - 10:48 UTC

Investigating

We are currently investigating an incident affecting our Block Storage offer, which is causing temporary availability issue in the region SBG5.

Here are some supplementary details :

Start time : 08/09/2025 10:06 UTC
Impacted Service(s) : The block storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers are temporarily unable to access and use their block storage volumes in SBG5.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 08, 2025 - 10:38 UTC

This incident affected: Storage || Block storage (SBG5).