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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[GRA5/GRA9/GRA11][Compute - Instance] - Some instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || GRA (GRA5, GRA9, GRA11).