[GLOBAL][Data & Analytics] - Dataplatform incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Data & Analytics has been resolved.

Start time : 28/01/2026 09:00 UTC
End time : 28/01/2026 09:28 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 28, 2026 - 09:56 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offering.

Here are some supplementary details :

Start time : 28/01/2026 09:00 UTC
Impacted Service(s) : The data platform is in degraded mode. Customer projects are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 28, 2026 - 09:21 UTC

This incident affected: Data & Analytics || Data Platform.