[GLOBAL][Databases] - MongoDB Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting MongoDB services has been resolved.

Start time : 16/03/2026 14:00 UTC
End time : 16/03/2026 20:05 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 17, 2026 - 09:21 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The teams have rolled out a fix that has resolved the issue. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 16, 2026 - 20:05 UTC

Update

We are continuing to investigate this issue.

Posted Mar 16, 2026 - 15:21 UTC

Investigating

We are currently investigating an incident affecting our MongoDB offering, which is causing temporary availability issue in GRA/DE/UK/RBX/MUM/WAW/SGP/SBG/BHS/EU-WEST-PAR/EU-SOUTH-MIL.

Here are some supplementary details :

Start time : 16/03/2026 14:00 UTC
Impacted Service(s) : New service creation is temporarily unavailable. Existing database services continue to run.
Customers Impact : Customers are temporarily unable to order new MongoDB services in regions GRA/DE/UK/RBX/MUM/WAW/SGP/SBG/BHS/EU-WEST-PAR/EU-SOUTH-MIL
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 16, 2026 - 15:20 UTC

This incident affected: Databases || MongoDB (BHS, DE, GRA, EU-WEST-PAR, SBG, SGP, UK, WAW, EU-SOUTH-MIL, RBX, AP-SOUTH-MUM).