OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU][Identity, Security & Operations] - Service Logs Incident Notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Identity, Security & Operations has been resolved.
Start time : 02/04/2026 10:10 UTC
End time : 02/04/2026 13:45 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/04/2026 10:10 UTC
End time : 02/04/2026 13:45 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the EU region.
Here are some supplementary details :
Start time : 02/04/2026 10:10 UTC
Impacted Service(s) : Service Logs is unavailable
Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/04/2026 10:10 UTC
Impacted Service(s) : Service Logs is unavailable
Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently investigating an incident affecting our Identity, Security & Operations offering, which is causing temporary availability issue in the EU.
Here are some supplementary details :
Start time : 02/04/2026 10:10 UTC
Impacted Service(s) : Service Logs is unavailable
Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
Here are some supplementary details :
Start time : 02/04/2026 10:10 UTC
Impacted Service(s) : Service Logs is unavailable
Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
Investigating
We are currently experiencing an event affecting our Identity, Security & Operations offer.
Start time : 02/04/2026 10:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/04/2026 10:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Identity, Security & Operations || Logs Data Platform (GRA).