[GRA1/3][Compute - Instance] - Some instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident :
Start time : 09/11/2025 09:57 UTC
End time : 09/11/2025 14:04 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Nov 09, 2025 - 14:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :

Start time : 09/11/2025 09:57 UTC
Impacted Service(s) : Some instances in GRA1 and GRA3 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 09, 2025 - 10:11 UTC

This incident affected: Compute - Instance || GRA (GRA1).