[BHS7][Compute - Instance] - Compute Instance Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 30/05/2026 07:32 UTC
End time : 30/05/2026 11:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 30, 2026 - 12:06 UTC

Identified

We have determined the origin of the issue affecting our Compute - Instance offer in the specific BHS7 region.

Here are some supplementary details :

Start time : 30/05/2026 07:32 UTC
Impacted Service(s) : Some instances in the BHS7 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 30, 2026 - 08:04 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in BHS regions.

Here are some supplementary details :

Start time : 30/05/2026 07:32 UTC
Impacted Service(s) : Some instances in the BHS regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 30, 2026 - 07:47 UTC

This incident affected: Compute - Instance || BHS (BHS7).