[WAW1][Public Cloud] - SSL Incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Public Cloud offering on WAW1 region has now been resolved.

Here is detail for this incident :
Start time : 09/06/2025 12:30 UTC
End time : 09/06/2025 12:56 UTC
Root Cause : This incident was caused by a software malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Jun 09, 2025 - 13:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2025 - 13:01 UTC

Identified

We are currently experiencing an incident affecting our Public Cloud offering on WAW1 region.

Here is detail for this incident :
Start time : 09/06/2025 12:30 UTC
Impacted Service(s) : Customer wishing to list or manage Compute and MKS instances may temporarily encounter an SSL 500 error.
There is no impact on instances currently running.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 09, 2025 - 12:50 UTC

This incident affected: Compute - Instance || WAW (WAW1) and Containers & Orchestration || Managed Kubernetes Service (WAW1).