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[GRA11/UK1][Compute - Instance] - Metal instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 20/02/2026 10:00 UTC
End time : 25/02/2026 10:22 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 20/02/2026 10:00 UTC
End time : 25/02/2026 10:22 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : All services have been fully operational on UK1 since the 23/02/2016 19:00. The creation of new Metal instances, as well as instance creation from snapshots, is now working as expected.
On GRA11, customers can once again create new Metal instances. However, creation from snapshots is still impacted.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : All services have been fully operational on UK1 since the 23/02/2016 19:00. The creation of new Metal instances, as well as instance creation from snapshots, is now working as expected.
On GRA11, customers can once again create new Metal instances. However, creation from snapshots is still impacted.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Customers can once again create new Metal instances in the specified regions.
Creation from snapshots still not working.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Customers can once again create new Metal instances in the specified regions.
Creation from snapshots still not working.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer for Metal Instances in GRA11 and UK1 regions.
Here are some supplementary details :
Start time : 20/02/2026 10:00 UTC
Impacted Service(s) : Creation of new Metal Instances in the GRA11 and UK1 regions is temporarily unavailable.
Customers Impact : Clients are unable to create new Metal Instances in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 20/02/2026 10:00 UTC
Impacted Service(s) : Creation of new Metal Instances in the GRA11 and UK1 regions is temporarily unavailable.
Customers Impact : Clients are unable to create new Metal Instances in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute - Instance offer for the creation of Metal instances in GRA11 and UK1 regions.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || ERI (UK1) and Compute - Instance || GRA (GRA11).