We would like to inform you that the incident have been resolved and the situation is back to normal.
Start time : 12/09/2024 11:30 UTC End time : 18/09/2024 14:17 UTC Root cause : Incident caused by a software issue.
We thank you for your understanding and patience throughout this incident
Posted Sep 18, 2024 - 14:53 UTC
Update
We are continuing to investigate this issue.
Posted Sep 18, 2024 - 13:31 UTC
Investigating
Start time : 12/09/2024 11:30 UTC Service impact : It is not possible for customers to instigate management actions such as creating a new service, deleting a service, adding IP restrictions or editing users. Services that have already been created and are currently operational will continue to function as intended. Ongoing actions : Our technical teams are currently working to solve the issue.
Update will be posted as significant progress is made.
We apologize for the inconvenience and thank you for your understanding.
Posted Sep 18, 2024 - 13:23 UTC
This incident affected: Databases || MongoDB (GRA).