OVHcloud Public Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team continues to work on a fix causing latency on Llama3.3-70B.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 2025 - 09:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is still being worked on by our team.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 2025 - 05:01 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our AI & Machine Learning offering, which is causing temporary latency issue in the global region.

Here are some supplementary details :

Start time : 08/09/2025 10:00 UTC
Impacted Service(s) : Latency on Llama3.3-70B.
Customers Impact : Customers using Llama3.3-70B may experience latency.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Workaround : Customers can temporarily use a similar model available on our website.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 08, 2025 - 14:24 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

AI & Machine Learning || AI Dashboard ? Operational
AI & Machine Learning || AI Deploy Operational
BHS ? Operational
GRA Operational
AI & Machine Learning || AI Endpoint Degraded Performance
AI & Machine Learning || AI Notebooks Operational
BHS Operational
GRA Operational
AI & Machine Learning || AI Training Operational
BHS Operational
GRA Operational
Compute - Instance || BHS Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
Compute - Instance || ERI Operational
UK1 Operational
Compute - Instance || EU-WEST-PAR Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Compute - Instance || GRA Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
Compute - Instance || India Operational
AP-SOUTH-MUM-1 Operational
Compute - Instance || LIM Operational
DE1 Operational
Compute - Instance || RBX Operational
RBX-A Operational
Compute - Instance || SGP Operational
SGP1 Operational
SGP2 Operational
Compute - Instance || SBG Operational
SBG5 Operational
SBG7 Operational
Compute - Instance || SYD Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
Compute - Instance || USA Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Compute - Instance || WAW Operational
WAW1 Operational
Containers & Orchestration || Load Balancer Operational
AP-SOUTH-MUM-1 Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Kubernetes Service Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Private Registry Operational
GRA Operational
DE Operational
BHS Operational
VA Operational
Containers & Orchestration || Managed Rancher Service Operational
Containers & Orchestration || Workflow Management Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
WAW2 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
AP-SOUTH-MUM-1 Operational
Databases || Cassandra Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Databases || MongoDB Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Databases || MySQL Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Databases || PostgreSQL Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
SYD Operational
UK Operational
WAW Operational
Databases || Valkey Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Data & Analytics || Data Platform Operational
Data & Analytics || Dashboards Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Data & Analytics || Kafka Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Data & Analytics || Kafka Connect Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Data & Analytics || Kafka MirrorMaker Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Data & Analytics || Logs Data Platform Operational
BHS Operational
GRA Operational
Data & Analytics || OpenSearch Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
UK Operational
WAW Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTH-MUM-1 Operational
BHS Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
YYZ Operational
Identity, Security & Operations || Secrets Management Service Operational
AP-SOUTH-MUM-1 Operational
BHS5 Operational
DE1 Operational
EU-WEST-PAR Operational
GRA9 Operational
RBX-A Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
UK1 Operational
US-WEST-OR-1 Operational
US-EAST-VA-1 Operational
WAW1 Operational
LocalZones || AF-NORTH Operational
AF-NORTH-LZ-RBA Operational
LocalZones || EU-CENTRAL Operational
EU-CENTRAL-LZ-BUH Operational
EU-CENTRAL-LZ-PRG Operational
EU-CENTRAL-LZ-SOF Operational
LocalZones || EU-NORTH Operational
EU-NORTH-LZ-CPH Operational
EU-NORTH-LZ-HEL Operational
EU-NORTH-LZ-OSL Operational
EU-NORTH-LZ-STO Operational
LocalZones || EU-SOUTH Operational
EU-SOUTH-LZ-LIS Operational
EU-SOUTH-LZ-MAD Operational
EU-SOUTH-LZ-MIL Operational
LocalZones || EU-WEST Operational
EU-WEST-LZ-AMS Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-DLN Operational
EU-WEST-LZ-LUX Operational
EU-WEST-LZ-MNC Operational
EU-WEST-LZ-MRS Operational
EU-WEST-LZ-VIE Operational
EU-WEST-LZ-ZRH Operational
LocalZones || US-CENTRAL Operational
US-CENTRAL-LZ-SLC Operational
US-CENTRAL-LZ-STL Operational
LocalZones || US-EAST Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-BOS Operational
US-EAST-LZ-CHI Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
LocalZones || US-WEST Operational
US-WEST-LZ-DEN Operational
US-WEST-LZ-LAX Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-PHX Operational
US-WEST-LZ-SEA Operational
Management || Horizon Operational
Network || Floating IP Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Network || Gateway Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
RBX-A Operational
Network || Load Balancer Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
Network || Private network (vRack) Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
Network || Public network Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG1 Operational
SBG3 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
Storage || Block storage Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
RBX-A Operational
Storage || Cloud Archive Operational
DE Operational
GRA Operational
UK Operational
WAW Operational
BHS Operational
SYD Operational
SGP Operational
US-EAST-VA Operational
US-WEST-OR Operational
Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
RBX-A Operational
Storage || Object storage Operational
BHS Operational
GRA Operational
DE Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
UK Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW Operational
YYZ Operational
LIM Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Storage || Volume Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
Storage || Volume Snapshot (Ceph) Operational
DE1 Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA4 Operational
GRA7 Operational
GRA8 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG6 Operational
SBG7 Operational
SBG8 Operational
SGP1 Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
UK2 Operational
WAW1 Operational
WAW2 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
RBX-A Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EU-WEST-PAR/UK1/WAW1/DE1][Public Cloud] - Infrastructure maintenance notification Sep 18, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 18/09/2025 08:00 UTC
End time : 18/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.

Thank you for your understanding.

Posted on Sep 16, 2025 - 10:53 UTC

[GRA1/GRA3/SBG5/SBG7][Public Cloud] - Infrastructure maintenance notification Sep 21, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 21/09/2025 08:00 UTC
End time : 21/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.

Thank you for your understanding.

Posted on Sep 16, 2025 - 12:24 UTC

[Global][Data & Analytics ] - Data Platform maintenance notification Sep 22, 2025 12:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.

Here are the details of the maintenance:
Start time : 22/09/2025 12:00 UTC
End time : 22/09/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.

Thank you for your understanding.

Posted on Sep 10, 2025 - 22:37 UTC

[GRA5][Public Cloud] - Infrastructure maintenance notification Sep 23, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 23/09/2025 08:00 UTC
End time : 23/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified region.

Thank you for your understanding.

Posted on Sep 16, 2025 - 10:59 UTC

[US-EAST-VA-1][Compute - Instance] - Workflow Management service maintenance notification Sep 24, 2025 12:00-14:00 UTC

We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 24/09/2025 12:00 UTC
End time : 24/09/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.


Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Posted on Sep 10, 2025 - 22:25 UTC

[GRA7][Public Cloud] - Infrastructure maintenance notification Sep 25, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 25/09/2025 08:00 UTC
End time : 25/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified region.

Thank you for your understanding.

Posted on Sep 16, 2025 - 11:04 UTC

[US-WEST-OR-1][Compute - Instance] - Workflow Management service maintenance notification Sep 25, 2025 12:00-14:00 UTC

We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 25/09/2025 12:00 UTC
End time : 25/09/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.


Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Posted on Sep 10, 2025 - 22:28 UTC

[GRA9][Public Cloud] - Infrastructure maintenance notification Sep 29, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 29/09/2025 08:00 UTC
End time : 29/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified region.

Thank you for your understanding.

Posted on Sep 16, 2025 - 10:44 UTC

[GRA11][Public Cloud] - Infrastructure maintenance notification Sep 30, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 30/09/2025 08:00 UTC
End time : 30/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified region.

Thank you for your understanding.

Posted on Sep 16, 2025 - 11:09 UTC

[EU-WEST-PAR-B][Storage] - Object storage maintenance notification Sep 30, 2025 12:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our object storage offer.

This may temporarily affect latency.

Start time : 30/09/2025 12:00 UTC
End time : 30/09/2025 14:00 UTC
Service impact : You may experience latency during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our object storage offer.

Thank you for your understanding.

Posted on Sep 16, 2025 - 13:58 UTC
Sep 17, 2025
Completed - The scheduled maintenance has been completed.
All the services are now operational.

Sep 17, 16:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Logs Data Platform offering.

Start time : 17/09/2025 12:00 UTC
End time : 17/09/2025 16:00 UTC
Service impact : The public API of Logs Data Platform product will be on read only mode during the whole maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Logs Data Platform offering.
For more information about IAM for Logs Data Platform, you can visit this documentation: KB0071667

Thank you for your understanding.

Jul 15, 20:38 UTC
Completed - The maintenance is completed, all services are operational.
Sep 17, 01:57 UTC
Update - As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 17/09/2025 07:00 UTC
End time : 17/09/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.

Thank you for your understanding.

Sep 16, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 17/09/2025 07:00 UTC
End time : 17/09/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.

Thank you for your understanding.

Sep 15, 21:05 UTC
Sep 16, 2025
Completed - The scheduled maintenance has been completed.
Sep 16, 09:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 12:38 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.

Start time : 16/09/2025 08:00 UTC
End time : 16/09/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.

Thank you for your understanding.

Sep 12, 16:34 UTC
Sep 15, 2025
Completed - The maintenance is completed, all services are operational.
Sep 15, 14:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.

Here are the details of the maintenance:
Start time : 15/09/2025 13:30 UTC
End time : 15/09/2025 14:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.

Thank you for your understanding.

Sep 10, 22:34 UTC
Completed - The maintenance is completed, all services are operational.
Sep 15, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.

Start time : 15/09/2025 07:00 UTC
End time : 15/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 11, 06:34 UTC
Sep 14, 2025
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 14/09/2025 13:21 UTC
End time : 14/09/2025 16:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 14, 16:12 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SGP2 region.

Here are some supplementary details :
Start time : 14/09/2025 13:21 UTC
Impacted Service(s) : Some instances in SGP2 region were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 14, 13:28 UTC
Sep 13, 2025
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC
End time : 13/09/2025 12:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 13, 13:23 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Only a small percentage of instances (less than 15%) remain unreachable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 13, 12:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC
Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 13, 11:48 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance offer in the GRA3 region has been resolved.

Start time : 11/09/2025 06:40 UTC
End time : 11/09/2025 13:20 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 14:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region.

Here are some supplementary details :

Start time : 11/09/2025 06:40 UTC
Impacted Service(s) : Some instances in the GRA3 region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 11, 07:11 UTC
Sep 10, 2025
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 10/09/2025 10:42 UTC
End time : 10/09/2025 16:31 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 16:54 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 16:31 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 10/09/2025 10:42 UTC
Impacted Service(s) : Some instances in GRA11 may face some network perturbations.
Customers Impact : Some customers in GRA11 are temporarily unable to communicate between their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 15:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 14:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.

Start time : 10/09/2025 07:00 UTC
End time : 10/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 9, 10:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 13:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our network infrastructure in the public cloud region BHS5.

Start time : 10/09/2025 13:00 UTC
End time : 10/09/2025 14:00 UTC
Service impact : The API service may be temporarily unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network infrastructure.

Thank you for your understanding.

Sep 9, 14:29 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 10, 09:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.

Start time : 10/09/2025 07:00 UTC
End time : 10/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 2, 20:11 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025
Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Sep 8, 18:34 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 09/09/2025 18:00 UTC
End time : 09/09/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Sep 3, 20:21 UTC
Resolved - We had an incident on Management which has now been resolved.

Here are some supplementary details :

Start time : 08/09/2025 14:08 UTC
End time : 08/09/2025 14:18 UTC
Impacted Service(s) : The API services were temporarily unavailable.
Customers Impact : Customers could have face some errors when navigating the customer area.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Sep 8, 15:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 14:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in SBG5 region.

Start time : 08/09/2025 07:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 2, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in RBX-A region.

Start time : 08/09/2025 07:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 2, 20:04 UTC
Completed - The maintenance won’t be completed in scheduled time. It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Sep 8, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.

Start time : 08/09/2025 07:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 2, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Data Platform offering.

Start time : 08/09/2025 12:00 UTC
End time : 08/09/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform offering.

Thank you for your understanding.

Aug 26, 14:28 UTC
Resolved - We are pleased to inform you that the incident affecting our Block Storage offer in SBG5 has been resolved.

Start time : 08/09/2025 10:06 UTC
End time : 08/09/2025 10:41 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 8, 11:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Block Storage offer in the specific region.

Here are some supplementary details :

Start time : 08/09/2025 10:06 UTC
Impacted Service(s) : The block storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers are temporarily unable to access and use their block storage volumes in SBG5.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 8, 10:48 UTC
Investigating - We are currently investigating an incident affecting our Block Storage offer, which is causing temporary availability issue in the region SBG5.

Here are some supplementary details :

Start time : 08/09/2025 10:06 UTC
Impacted Service(s) : The block storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers are temporarily unable to access and use their block storage volumes in SBG5.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 8, 10:38 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Completed - The current maintenance has been canceled and she will be rescheduled later.
Sep 5, 17:23 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Data Platform offering.

Start time : 11/09/2025 15:00 UTC
End time : 11/09/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform offering.

Thank you for your understanding.

Aug 26, 15:09 UTC
Completed - The scheduled maintenance has been completed.
All the services have been operational since 10:57.

Sep 5, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:50 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.

Start time : 05/09/2025 09:50 UTC
End time : 05/09/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.

Thank you for your understanding.

Sep 5, 09:46 UTC
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 18:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 04/09/2025 18:00 UTC
End time : 04/09/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Sep 3, 20:15 UTC
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance offer in the Gra1/5/7/9/11 regions has been resolved.

Start time : 04/09/2025 06:30 UTC
End time : 04/09/2025 07:03 UTC
Root Cause : A service disruption occured due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 07:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 07:04 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in the Gra1/5/7/9/11 regions.
Here are some supplementary details :

Start time : 04/09/2025 06:30 UTC
Impacted Service(s) : Some instances in the Gra1/5/7/9/11 regions are unreachable.
Customers Impact : Some customers cannot acces their instances in these specific regions
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 07:01 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance offer in the Gra1/5/7/9/11 regions.

Start time : 04/09/2025 06:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 06:54 UTC
Sep 3, 2025
Resolved - We are pleased to inform you that the incident affecting our Keystone API for authentication offer has been resolved.

Start time : 02/09/2025 18:25 UTC
End time : 02/09/2025 20:23 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Sep 3, 15:16 UTC
Monitoring - Service has been fully restored since 02/09/2025 20:23 UTC. Monitoring remains active to ensure long-term stability.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 20:58 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Fix implemented resolved the issue and the situation is gradually returning to normal.
Ongoing Actions : Services are being restored gradually.

We will keep you updated on the progress and resolution.

Sep 2, 18:46 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team has implemented a fix, and all services are operational again.
Ongoing Actions : We keep this under monitoring.

We will keep you updated on the progress.
We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 18:25 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team is still working on a fix and the situation is gradually returning to normal.
Ongoing Actions : Investigations are still in progress and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 17:06 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Following an investigation, it was found that this incident is also affecting object storage, where customers encounter 403 'Signature Does Not match' errors on the object storage offer in the specified region
Ongoing Actions : The team is working on a workaround to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 16:08 UTC
Investigating - We are currently investigating an incident affecting our Public cloud offering, which is causing temporary functionality issues on validation token in GRA region.

Here is detail for this incident :
Start time : 02/09/2025 15:36 UTC
Impacted Service(s) : The validation token fails on Keystone API.
Customers Impact : Customers using the Keystone API for authentication are currently experiencing temporary issues with validation tokens.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 16:04 UTC
Resolved - We are pleased to inform you that the incident affecting our Compute offer has been resolved.

Start time : 02/09/2025 18:25 UTC
End time : 02/09/2025 20:23 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Sep 3, 15:09 UTC
Monitoring - Service has been fully restored since 02/09/2025 20:23 UTC. Monitoring remains active to ensure long-term stability.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 20:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : After investigation, only compute in the specified regions is impacted by this issue.
Ongoing Actions : Investigations are still in progress and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 2, 20:26 UTC
Investigating - We are currently investigating an incident affecting our Public cloud offering, which is causing temporary functionality issues on compute in SBG5 and DE1 regions.

Start time : 02/09/2025 18:25 UTC
Impacted Service(s) : API responses are unstable in the specified regions.
Customers Impact : Customers may experience latency or errors on compute in the specified regions.
Ongoing Actions : Our teams are investigating and mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 2, 19:55 UTC
Completed - All services are operational. There has been no impact since 12:45 UTC.
Sep 3, 12:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Secret Management Service.

Here are the details of the maintenance:

Start time : 03/09/2025 12:00 UTC
End time : 03/09/2025 15:00 UTC
Service impact : During this maintenance window, you may encounter the following impacts on SBG, DE, RBX, EU-WEST-PAR, UK, on a short period of time:

You may not be able to perform Administration tasks on Load Balancer service (creation, deletion, etc.)
You may not be able to perform Administration tasks on Encrypted Volumes (creation, deletion, etc.)
Service of already deployed will not be affected, from end-user perspective

Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Secret Management Service.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Aug 27, 19:20 UTC