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[GLOBAL][Data & Analytics] - Upgrade version incident notification
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our provider has informed us that the migration from 3.8 to x.y version is more complex than initially anticipated, which is the reason why this feature is currently unavailable. However, customers can deploy Kafka version 3.9 or 4.0 in parallel if they need. Upgrade possibility is expected to be available by end January 2026.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 03, 2025 - 14:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on Kafka services.

Here are some supplementary details :

Start time : 28/10/2025 12:00 UTC
Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y").
Customers Impact : Customers are temporarily unable to upgrade their Kafka version from 3.8 to x.y.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 31, 2025 - 12:18 UTC
Investigating - We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.

Here are some supplementary details :

Start time : 28/10/2025 12:00 UTC
Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y").
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 2025 - 16:15 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

AI & Machine Learning || AI Dashboard ? Operational
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BHS ? Operational
GRA Operational
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BHS Operational
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UK Operational
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BHS Operational
DE Operational
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UK Operational
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BHS Operational
DE Operational
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BHS Operational
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UK Operational
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Identity, Security & Operations || Authentication Operational
LocalZones || AF-NORTH Operational
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LocalZones || EU-CENTRAL Operational
EU-CENTRAL-LZ-BUH Operational
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LocalZones || EU-NORTH Operational
EU-NORTH-LZ-CPH Operational
EU-NORTH-LZ-HEL Operational
EU-NORTH-LZ-OSL Operational
EU-NORTH-LZ-STO Operational
LocalZones || EU-SOUTH Operational
EU-SOUTH-LZ-LIS Operational
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EU-WEST-LZ-AMS Operational
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EU-WEST-LZ-DLN Operational
EU-WEST-LZ-LUX Operational
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LocalZones || US-CENTRAL Operational
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US-EAST-LZ-ATL Operational
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US-EAST-LZ-DAL Operational
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LocalZones || US-WEST Operational
US-WEST-LZ-DEN Operational
US-WEST-LZ-LAX Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-PHX Operational
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Management || Horizon Operational
Network || Floating IP Operational
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Network || Gateway Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
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Network || Load Balancer Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
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SBG5 Operational
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AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
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US-EAST-VA-1 Operational
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EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
RBX-A Operational
Network || Private network (vRack) Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
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UK1 Operational
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AP-SOUTH-MUM-1 Operational
RBX-A Operational
Network || Public network Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
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GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
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AP-SOUTHEAST-SYD-2 Operational
UK1 Operational
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EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
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AP-SOUTH-MUM-1 Operational
RBX-A Operational
Quantum || Emulators Operational
BHS Operational
GRA Operational
Quantum || QPUs Operational
BHS Operational
GRA Operational
Storage || Block storage Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
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UK1 Operational
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YNM1 Operational
Storage || Cloud Archive Operational
DE Operational
GRA Operational
UK Operational
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Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
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GRA1 Operational
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Storage || Object storage Operational
BHS Operational
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YNM1 Operational
Storage || Volume Backup Operational
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DE1 Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA4 Operational
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BHS1 Operational
BHS3 Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX/SBG][Containers & Orchestration] - Managed Rancher Service maintenance notification Nov 13, 2025 09:00-17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Containers & Orchestration offer.

This may temporarily affect availability.

Start time : 13/11/2025 09:00 UTC
End time : 13/11/2025 17:00 UTC
Service impact : None.
Service improvement : Rancher version 2.9.4 end of support is reached since August 2025.
As part of our continuous improvement policy, we need to force upgrade Ranchers to version 2.10.
The Rancher compatibility matrix with downstream clusters will be changed, as K8S version 1.27 will no longer be officially supported.
For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608

Thank you for your understanding.
Posted on Sep 24, 2025 - 21:37 UTC

[AP-SOUTH-MUM-1][Containers & Orchestration] - Workflow Management service maintenance notification Nov 13, 2025 18:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 13/11/2025 18:00 UTC
End time : 13/11/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team
Posted on Nov 07, 2025 - 14:09 UTC

[Global][Data & Analytics ] - Data Platform maintenance notification Nov 17, 2025 13:00-16:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.

Here are the details of the maintenance:
Start time : 17/11/2025 13:00 UTC
End time : 17/11/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.

Thank you for your understanding.
Posted on Nov 06, 2025 - 01:04 UTC

[Global][Data & Analytics ] - Data Platform maintenance notification Nov 17, 2025 13:00-16:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.

Here are the details of the maintenance:
Start time : 17/11/2025 13:00 UTC
End time : 17/11/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.

Thank you for your understanding.
Posted on Nov 06, 2025 - 01:06 UTC

[GLOBAL][Containers & Orchestration] - End of life Kubernetes 1.29 notification Nov 24, 2025 08:00 - Nov 26, 2025 17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service.

Start time : 24/11/2025 08:00 UTC
End time : 26/11/2025 17:00 UTC
Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version.
Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.29 will be migrated to version 1.30.

Thank you for your understanding.
Posted on Oct 14, 2025 - 14:16 UTC
Nov 10, 2025

No incidents reported today.

Nov 9, 2025
[GRA1/3][Compute - Instance] - Some instances incident notification
Resolved - We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident :
Start time : 09/11/2025 09:57 UTC
End time : 09/11/2025 14:04 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Nov 9, 14:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :

Start time : 09/11/2025 09:57 UTC
Impacted Service(s) : Some instances in GRA1 and GRA3 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 9, 10:11 UTC
Nov 8, 2025

No incidents reported.

Nov 7, 2025
[AP-SOUTHEAST-SYD-2][Network] - Load Balancer API incident notification
Resolved - We are pleased to inform you that the incident affecting our Load Balancer service has been resolved.

Start time : 07/11/2025 14:40 UTC
End time : 07/11/2025 18:19 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 18:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer service in the AP-SOUTHEAST-SYD-2 region.

Here are some supplementary details :

Start time : 07/11/2025 14:40 UTC
Impacted Service(s) : Multiple operations (creation, update, delete) are temporarily unavailable for octavia API Load Balancer.
Customers Impact : Customers are temporarily unable to perform specified operations on octavia API Load Balancer. All exitisting operations coninue to fuction normarly
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 17:47 UTC
Update - We are currently investigating an incident affecting our Load Balancer service, which is causing temporary availability issue in the AP-SOUTHEAST-SYD-2 region.

Here are some supplementary details :

Start time : 07/11/2025 14:40 UTC
Impacted Service(s) : Multiple operations (creation, update, delete) are temporarily unavailable for octavia API Load Balancer.
Customers Impact : Customers are temporarily unable to perform specified operations on octavia API Load Balancer. All existing operations continue to function normally.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 16:17 UTC
Investigating - We are currently experiencing an event affecting Load Balancer service.

Start time : 07/11/2025 14:40 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 15:48 UTC
Nov 6, 2025
[GLOBAL][Data & Analytics] - Graylog incident notification
Resolved - We are pleased to inform you that the incident affecting our Data & Analytics offering, which was causing temporary availability issue in global region has been resolved.

Start time : 05/11/2025 11:30 UTC
End time : 06/11/2025 14:50 UTC
Root cause :A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 6, 15:55 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 6, 12:10 UTC
Investigating - We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary availability issue in global region.

Here are some supplementary details :

Start time : 05/11/2025 11:30 UTC
Impacted Service(s) : IAM authentication on Graylog is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to Graylog via IAM.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : Other authentication methods remain operational.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 6, 10:40 UTC
Nov 5, 2025
[GRA1][Compute - Instance] - Instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 05/11/2025 21:40 UTC
End time : 05/11/2025 23:55 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 23:56 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The root cause has been identified and our team is working on a fix.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 23:44 UTC
Identified - We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue on some instances in the GRA1 region.

Here are some supplementary details :

Start time : 05/11/2025 21:40 UTC
Impacted Service(s) : Some instances in GRA1 region were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their instances in the specified region.
Ongoing Actions : Our teams are still investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 22:49 UTC
Investigating - We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue on some instances in the GRA1 region.

Here are some supplementary details :

Start time : 05/11/2025 21:40 UTC
Impacted Service(s) : Some instances in GRA1 region were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their instances in the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 22:07 UTC
[GLOBAL][Identity, Security & Operations] - Public Cloud maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Nov 5, 18:53 UTC
Update - Update:This change caused this incident https://public-cloud.status-ovhcloud.com/incidents/7s3xy5bfyydg
Nov 5, 17:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 16:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 15:38 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 15:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:33 UTC
Update - New start time : 05/11/2025 15:30 UTC
New end time : 05/11/2025 18:00 UTC
Nov 5, 15:31 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Identity, Security & Operations offer.

Here are the details of the maintenance:
Start time : 05/11/2025 18:00 UTC
End time : 05/11/2025 20:00 UTC
Service impact : During maintenance, clients may experience latency in requests for up to 5 minutes
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public cloud offer.

Thank you for your understanding.
Nov 5, 14:34 UTC
[AP-SOUTHEAST-SYD-2][Containers & Orchestration] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Nov 5, 18:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 05/11/2025 18:00 UTC
End time : 05/11/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team
Oct 23, 16:00 UTC
[US/EAST][Storage] - LocalZones
Resolved - We are pleased to inform you that an incident affected our Object Storage in the US/EAST and it has been resolved now.

Start time : 05/11/2025 16:21 UTC
End time : 05/11/2025 16:50 UTC
Service impact : Object Storage in the LocalZones in US/EAST had a malfunction.
Customer impact : Customers were facing 403 errors when they wanted to use their services, by example on creating a volume backup to S3.
Root Cause : This incident was caused by this maintenance : https://public-cloud.status-ovhcloud.com/incidents/qwwn8x0f1x6w

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 17:23 UTC
[GRA9/GRA11][Data & Analytics] - Data Platform maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Nov 5, 16:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Data Platform offer.

Start time : 05/11/2025 08:00 UTC
End time : 05/11/2025 16:00 UTC
Service impact : Customers will experience a micro cut on the Control plane during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a upgrade on our Data Platform offer.

Thank you for your understanding.
Oct 24, 20:29 UTC
[GLOBAL][AI & Machine Learning] AI & Machine Learning incident notification
Resolved - We are pleased to inform you that the incident affecting our AI & Machine Learning offer has been resolved.

Start time : 05/11/2025 05:55 UTC
End time : 05/11/2025 08:35 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 13:40 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : AI & Machine Learning offer are operational again since 05/11/2025 08:35 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/9qmxv0gbky43
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 09:39 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our AI & Machine Learning offer on the global region.

Here are some supplementary details :

Start time : 05/11/2025 05:55 UTC
Impacted Service(s) : AI & Machine Learning services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use AI & Machine Learning services. Tasks currently running on AI Training and AI Notebooks continue to operate.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/9qmxv0gbky43
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 07:52 UTC
Update - We are continuing to investigate this issue.
Nov 5, 07:19 UTC
Investigating - We are currently experiencing an event affecting our AI & Machine Learning offer.

Start time : 05/11/2025 05:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 07:16 UTC
[GLOBAL][Database] - Databases - Data & Analytics incident notification
Resolved - We are pleased to inform you that the incident affecting our PCI-Databases offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 05/11/2025 05:47 UTC
End time : 05/11/2025 10:00 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 13:34 UTC
Update - We are continuing to monitor for any further issues.
Nov 5, 08:05 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The Databases & Data & Analytics services have been operational again since 05/11/2025 07:50 UTC. No data loss occurred during the incident.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 07:58 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We are currently experiencing an ongoing incident affecting the Databases and Data & Analytics services since 05/11/2025 05:47 UTC. Our technical team is actively working on resolving the issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 07:35 UTC
Update - We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary availability issue in global region.

Here are some supplementary details :

Start time : 05/11/2025 05:47 UTC
Impacted Service(s) : The MongoDB and PostgreSQL services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the MongoDB and PostgreSQL services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Nov 5, 07:18 UTC
Update - We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 05/11/2025 05:47 UTC
Impacted Service(s) : The MongoDB and PostgreSQL services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the MongoDB and PostgreSQL services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Nov 5, 07:01 UTC
Investigating - We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 05/11/2025 05:47 UTC
Impacted Service(s) : The MongoDB and PostgreSQL services are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the MongoDB and PostgreSQL services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Nov 5, 06:57 UTC
[US][Containers & Orchestration] - Managed Kubernetes Service incident notification
Resolved - We had an incident on Containers & Orchestration offer which has now been resolved.

Here are some supplementary details :

Start time : 05/11/2025 10:04 UTC
End time : 05/11/2025 11:10 UTC
Impacted Service(s) : MKS API server domain names were temporarily not resolvable.
Customers Impact : Customers were temporarily unable to access the API server. Existing workloads were not impacted.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Nov 5, 11:48 UTC
[EU-WEST-PAR][Storage] - 503 errors incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 04/11/2025 10:56 UTC
End time : 04/11/2025 12:45 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 5, 08:39 UTC
Identified - We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the specified region.

Here are some supplementary details :

Start time : 04/11/2025 10:56 UTC
Impacted Service(s) : The object storage service is temporarily unavailable for some customers in the specified region.
Customers Impact : Some customers may experience 503 errors while trying to access their object storage.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 4, 11:32 UTC
Nov 4, 2025
[GRA11][Containers & Orchestration] - Workflow Management service maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.

Thank you for your patience throughout this maintenance.
Nov 4, 18:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 04/11/2025 18:00 UTC
End time : 04/11/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team
Oct 23, 15:58 UTC
[SGP1][Public Cloud] - Infrastructure maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 4, 13:06 UTC
Update - We must extend the maintenance time by one hour.
End time : 04/11/2025 12:15 UTC

We apologize for any inconvenience this may cause.
Nov 4, 10:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 10:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Compute - Instance offer.

Start time : 04/11/2025 10:00 UTC
End time : 04/11/2025 11:15 UTC
Service impact : Some services may experience increased latency or packet loss for up to 1 second during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Cloud infrastructure.

Thank you for your understanding.
Nov 3, 10:09 UTC
Nov 3, 2025
[GLOBAL][Identity, Security & Operations] - Public Cloud maintenance notification
Completed - We would like to inform you that the maintenance on our Security & Operations is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 3, 19:53 UTC
Update - This maintenance will take longer than expected.

New end time : 03/11/2025 20:30 UTC

Thank you for your understanding.
Nov 3, 19:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 17:32 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Identity, Security & Operations offer.

Start time : 03/11/2025 18:00 UTC
End time : 03/11/2025 18:30 UTC
Service impact : During maintenance, clients may experience latency in requests for up to 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public cloud offer.

Thank you for your understanding.
Nov 3, 17:04 UTC
[BHS1][Containers & Orchestration] - Workflow Management service maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 3, 18:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 03/11/2025 18:00 UTC
End time : 03/11/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team
Oct 23, 15:54 UTC
[Global][Data & Analytics ] - Data Platform maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 3, 15:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.

Here are the details of the maintenance:
Start time : 03/11/2025 12:00 UTC
End time : 03/11/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.

Thank you for your understanding.
Oct 22, 19:32 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
[RBX][Storage] - Object Storage S3 Standard incident notification
Resolved - We are pleased to inform you that the incident affecting our Object Storage S3 Standard offer in RBX has been resolved.

Start time : 30/10/2025 14:06 UTC
End time : 30/10/2025 16:50 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 09:28 UTC
Monitoring - Service has been fully restored since 30/10/2025 16:50 UTC. Monitoring remains active to ensure long-term stability.
Oct 30, 16:59 UTC
Identified - We have determined the origin of the incident affecting our Object Storage S3 Standard offer in the region RBX.

Here are some supplementary details :

Start time : 30/10/2025 14:06 UTC
Impacted Service(s) : Customers are experiencing 503 errors and slowdowns on their S3 requests.
Customers Impact : Some customers may have an error 503.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 15:06 UTC
Oct 30, 2025
[BHS5][Compute - Instance] - Some instances incident notification
Resolved - We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident :
Start time : 30/10/2025 09:11 UTC
End time : 30/10/2025 16:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Oct 30, 16:44 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 30/10/2025 09:11 UTC
Impacted Service(s) : Some instances in the BHS5 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 10:00 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 09:41 UTC
Oct 29, 2025
[GLOBAL][Identity, Security & Operations] - Key Management Service maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 19:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:56 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Identity, Security & Operations offer.

Start time : 29/11/2025 18:00 UTC
End time : 29/11/2025 19:30 UTC
Service impact : During maintenance, clients may experience latency in requests for up to 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public cloud offer.

Thank you for your understanding.
Oct 29, 18:55 UTC
[GRA9][Managed Kubernetes Services] - Cluster incident notification
Resolved - We had an incident on Containers & Orchestration offer which has now been resolved.

Here are some supplementary details :

Start time : 29/10/2025 17:42 UTC
End time : 29/10/2025 18:22 UTC
Impacted Service(s) : You might have experienced some difficulties related to creation & modification of kubernetes resources in GRA9 region.
Customers Impact : Issue creating and updating kubernetes resources in the cluster. It did not affect existing customer workloads.
Root Cause : Maintenance operation failed due to a software issue.

We thank you for your understanding and patience throughout this incident.
Oct 29, 18:52 UTC
[US][Compute - Instance] - API service incident notification
Resolved - We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 29/10/2025 14:29 UTC
End time : 29/10/2025 15:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:23 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A service disruption occured due to an unexpected infrastructure malfunction
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:11 UTC
Update - We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the US region.

Here are some supplementary details :

Start time : 29/10/2025 14:29 UTC
Impacted Service(s) : The API service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the API service. Running instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 14:58 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance API offer.

Start time : 29/10/2025 14:29 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 14:52 UTC
Oct 28, 2025
[YNM1][Storage] - Object Storage S3 Standard incident notification
Resolved - We would like to inform you that the incident on our Object Storage S3 Standard offer has now been resolved.

Here is detail for this incident :
Start time : 28/10/2025 05:35 UTC
End time : 28/10/2025 06:30 UTC
Root Cause : This incident was caused by the following change : https://network.status-ovhcloud.com/incidents/hg5j69zm8vxq

We thank you for your understanding and patience throughout this incident.
Oct 28, 06:42 UTC
Identified - We have determined the origin of the incident affecting our Object Storage S3 Standard offer in the region YNM1.

Here are some supplementary details :

Start time : 28/10/2025 05:35 UTC
Impacted Service(s) : Customers are experiencing 503 errors and slowdowns on their S3 requests.
Customers Impact : Some customers may have an error 503.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 06:18 UTC
Oct 27, 2025
[GRA/SBG][Containers & Orchestration] - LoadBalencer Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions has been resolved.

Start time : 27/10/2025 16:00 UTC
End time : 27/10/2025 16:38 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 16:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions..

Here are some supplementary details :

Start time : 27/10/2025 16:00 UTC
Impacted Service(s) : LoadBalancer for MKS has a malfunction.
Customers Impact : Customers cannot operate LoadBalancers. The LoadBalencers are still operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 16:27 UTC
Investigating - We are currently experiencing an event affecting our Containers & Orchestration/Load Balencer offer in the GRA/SBG Regions.

Start time : 27/10/2025 16:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 16:20 UTC
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