Monitoring - Service has been fully restored since 08/01/2026 15:00 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 06/01/2026 18:30 UTC Impacted Service(s) : Latency was observed on Qwen3-32B. Customers Impact : Customers were temporarily experiencing latency on the AI & Machine Learning service with the Qwen3-32B model.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 09, 2026 - 10:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our AI & Machine Learning offer on the global region.
Here are some supplementary details :
Start time : 06/01/2026 18:30 UTC Impacted Service(s) : Latency on Qwen3-32B. Customers Impact : Customers may temporarily experience latency on the AI & Machine Learning service with the Qwen3-32B model. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 07, 2026 - 15:50 UTC
Investigating - We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary latency issue in the global region.
Here are some supplementary details :
Start time : 06/01/2026 18:30 UTC Impacted Service(s) : Latency on Qwen3-32B. Customers Impact : Customers may temporarily experience latency on the AI & Machine Learning service with the Qwen3-32B model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 07, 2026 - 15:10 UTC
Update - Please find below an update on the situation: Update : The completion rate has now returned to normal levels; however, a considerable amount of time will still be required to fully clear the backlog. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jan 08, 2026 - 16:42 UTC
Update - Please find below an update on the situation: Update : We continue to see a backlog of archiving operations that began on 07 Nov 2025 10:00 UTC. The backlog is being processed, but the rate of completion remains below normal levels, resulting in extended latency for new archiving requests. No new tasks are being blocked, but they are progressing more slowly than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 29, 2025 - 16:17 UTC
Update - Please find below an update on the situation: Update : We are continuing our archiving efforts, though completion is taking longer than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 26, 2025 - 21:12 UTC
Update - Please find below an update on the situation: Update : We are still catching up on archiving, but it's slower than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 2025 - 10:37 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Archiving tasks aren't stuck anymore but slowness is observed. As soon as a customer request archiving, the data will be billed as if it were on tape even though it may take a while for the data to actually reach the tape. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 2025 - 16:58 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We are currently catching up on archiving, but we do not have an estimated time frame to share with you at this time. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 01, 2025 - 14:21 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.
Here are some supplementary details :
Start time : 07/11/2025 10:00 UTC Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state. Customers Impact : Customers are temporarily unable to archive their data. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Nov 20, 2025 - 10:48 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We continue to work with our provider on the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 07, 2026 - 19:22 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The incident originated on 28/10/2025 12:00 UTC when attempts to upgrade Kafka from version 3.8 to the target x.y release began returning an error. The problem is limited to the upgrade path; existing Kafka clusters continue to operate normally, and no other functionality of the Data & Analytics platform is impacted. Actions in progress : Our teams are working closely with the provider to diagnose the root cause of the upgrade failure. We are monitoring the provider's remediation work in real time and have prepared a fallback path that allows customers to deploy alternative supported versions (e.g., 3.9 or 4.0) in parallel while the primary upgrade path is being restored. Key guidance for customers : No immediate action is required from customers. If you need a newer Kafka version before the official migration is available, you may provision a parallel cluster running version 3.9 or 4.0. We will continue to provide updates as the investigation progresses and will notify you when the upgrade path is fully restored. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding
Dec 26, 2025 - 12:58 UTC
Monitoring - Monitoring remains active for this incident.
Update : Our provider is still working to restore the service as quickly as possible. The migration from 3.8 to x.y version is expected to be available by the end of January 2026.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 19, 2025 - 08:32 UTC
Update - We are continuing to work on a fix for this issue.
Dec 15, 2025 - 14:36 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our provider has informed us that the migration from 3.8 to x.y version is more complex than initially anticipated, which is the reason why this feature is currently unavailable. However, customers can deploy Kafka version 3.9 or 4.0 in parallel if they need. Upgrade possibility is expected to be available by end January 2026.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 03, 2025 - 14:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Customers Impact : Customers are temporarily unable to upgrade their Kafka version from 3.8 to x.y. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Oct 31, 2025 - 12:18 UTC
Investigating - We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 2025 - 16:15 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Managed Kubernetes Service offer .
Start time : 12/01/2026 09:00 UTC End time : 14/01/2026 17:00 UTC Service impact : During the maintenance, all cluster, by cell, with an ALWAYS_UPDATE policy can be temporarily put into a degraded mode. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed Kubernetes Service in the regions GRA7/GRA9/GRA11/DE1/BHS5/SBG5.
Thank you for your understanding. Posted on
Jan 07, 2026 - 15:48 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 12/01/2026 13:00 UTC End time : 12/01/2026 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding. Posted on
Dec 19, 2025 - 09:49 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud infrastructure.
Here are the details of the maintenance: Start time : 13/01/2026 23:30 UTC End time : 14/01/2026 12:00 UTC Service impact : LBaaS control plane will experience a short-term interruption in availability., Dataplane & LBs that are already spawned will keep on working Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Cloud infrastructure.
Thank you for your understanding. Posted on
Jan 07, 2026 - 23:22 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Data Platform offer.
Start time : 14/01/2026 09:30 UTC End time : 14/01/2026 11:30 UTC Service impact : Some tasks running during maintenance will encounter errors. Service improvement : As part of our continuous improvement policy, we will be doing a upgrade on our Data Platform offer.
Thank you for your understanding. Posted on
Dec 23, 2025 - 18:06 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 19/01/2026 09:00 UTC End time : 19/01/2026 18:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will deploy a new open-source REST catalog service to prepare for future integrations within our Data Platform offer.
Thank you for your understanding. Posted on
Jan 09, 2026 - 17:42 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Containers & Orchestration offer.
This may temporarily affect availability.
Start time : 17/02/2026 08:30 UTC End time : 17/02/2026 17:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we need to upgrade Ranchers in version 2.10 to version 2.11. You can already manage the upgrade by yourself through OVHcloud Control panel or API. The Rancher compatibility matrix with downstream clusters will change, indeed K8S version 1.28 and 1.29 will no longer be officially supported. For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608
Thank you for your understanding. Posted on
Jan 06, 2026 - 15:42 UTC
Resolved -
We are pleased to inform you that the incident affecting our AI Endpoint has been resolved.
Start time : 07/01/2026 22:31 UTC End time : 08/01/2026 08:45 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 8, 09:41 UTC
Monitoring -
Service has been fully restored since 08/01/2026 08:45 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 07/01/2026 22:31 UTC Impacted Service(s) : AI Endpoint was temporarily unavailable. Customers Impact : Customers were temporarily unable to use AI Endpoint.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 8, 08:51 UTC
Investigating -
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint .
Here are some supplementary details :
Start time : 07/01/2026 22:31 UTC Impacted Service(s) : AI Endpoint is temporarily unavailable. Customers Impact : Customers are temporarily unable to use AI Endpoint. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 8, 08:26 UTC
Completed -
The scheduled maintenance has been completed.
Jan 7, 20:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:50 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Managed Kubernetes Service offer .
Start time : 07/01/2026 09:30 UTC End time : 08/01/2026 17:00 UTC Service impact : During the maintenance, all cluster, by cell, with an ALWAYS_UPDATE policy can be temporarily put into a degraded mode. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed Kubernetes Service in the regions SGP1| VA1 | OR1 | SYD1 | WAW1 | UK1.
Thank you for your understanding.
Jan 7, 09:46 UTC
Completed -
The maintenance it has been postponed and will be rescheduled. A new post will be created when the new schedule has been validated.
Jan 7, 20:50 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 19/01/2026 08:00 UTC End time : 19/01/2026 17:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding.
Jan 6, 09:26 UTC
Resolved -
We are pleased to inform you that the incident affecting our Identity, Security & Operations has been resolved.
Start time : 07/01/2026 15:00 UTC End time : 07/01/2026 18:00 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 7, 18:16 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Identity, Security & Operations offer on the specific SYD region.
Here are some supplementary details :
Start time : 07/01/2026 15:00 UTC Impacted Service(s) : The KMS service is temporarily unavailable. Customers Impact : Customers are temporarily unable to access the Key Management Service located in SYD region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 7, 16:26 UTC
Update -
We are currently experiencing an event affecting our Identity, Security & Operations offer.
Start time : 07/01/2026 15:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 7, 16:20 UTC
Investigating -
We are currently experiencing an event affecting our Identity, Security & Operations.
Start time : 07/01/2026 15:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 7, 16:20 UTC
Completed -
The scheduled maintenance has been completed.
Jan 7, 12:09 UTC
Update -
The current maintenance will take more time than expected.
Jan 7, 10:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 10:20 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our Compute - Instance offering in SYD1 region.
Start time : 07/01/2026 10:20 UTC End time : 07/01/2026 11:00 UTC Service impact : Some instances may experience unavailability of both public and private networks for up to 15 minutes. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Compute - Instance offering.
Thank you for your understanding.
Jan 7, 09:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 6, 15:27 UTC
Update -
The current maintenance will take more time than expected.
Jan 6, 13:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 12:30 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our Compute - Instance offering in SGP1 and SGP2 regions.
Start time : 06/01/2026 12:30 UTC End time : 06/01/2026 13:30 UTC Service impact : Some instances may experience unavailability of both public and private networks for up to 10 minutes. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Compute - Instance offering.
Thank you for your understanding.
Jan 6, 12:27 UTC
Resolved -
We would like to inform you that the incident on our Object Storage offer has now been resolved.
Here is detail for this incident : Start time : 05/01/2026 14:45 UTC End time : 05/01/2026 16:22 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Jan 6, 10:40 UTC
Monitoring -
Service has been fully restored since 05/01/2026 16:22 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 05/01/2026 14:45 UTC Impacted Service(s) : Object storage was temporarily unavailable in EU-WEST-PAR. Customers Impact : Customers were temporarily getting 503 errors when trying to access their object storage.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 5, 16:38 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Object Storage offer in the EU-WEST-PAR region.
Here are some supplementary details :
Start time : 05/01/2026 14:45 UTC Impacted Service(s) : Object storage is temporarily unavailable in EU-WEST-PAR. Customers Impact : Customers are temporarily getting 503 errors when trying to access their object storage. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 5, 15:42 UTC
Investigating -
We are currently experiencing an event affecting our Object Storage offer in the EU-WEST-PAR region.
Start time : 05/01/2026 14:45 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 5, 15:38 UTC
Resolved -
We had an incident affecting our Compute - Instance offering, which has caused temporary latency issue in the AP-SOUTH-MUM-1.
Here are some supplementary details :
Start time : 04/01/2026 22:48 UTC End time : 04/01/2026 22:51 UTC Impacted Service(s) : The API in the AP-SOUTH-MUM-1 region was temporarily degraded. Customers Impact : Customers may had error on the API Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 4, 23:13 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 02/01/2026 23:50 UTC End time : 02/01/2026 23:58 UTC Impacted Service(s) : Some instances in GRA5, GRA7, GRA9 and GRA11 regions were temporarily unreachable. Customers Impact : Some customers were temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 3, 00:20 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance offer in GRA1 region has been resolved.
Start time : 31/12/2025 08:32 UTC End time : 31/12/2025 16:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Dec 31, 16:44 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1 region.
Here are some supplementary details :
Start time : 31/12/2025 08:32 UTC Impacted Service(s) : Some instances in the GRA1 region are unreachable. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 31, 08:47 UTC
Completed -
The scheduled maintenance has been completed.
Dec 31, 14:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 10:10 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud cooling infrastructure.
Start time : 30/12/2025 07:00 UTC End time : 31/12/2025 15:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure in the specified region.
Thank you for your understanding.
Dec 30, 10:03 UTC
Completed -
The scheduled maintenance has been completed.
Dec 31, 14:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 10:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud cooling infrastructure.
Start time : 30/12/2025 07:00 UTC End time : 31/12/2025 15:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure in the specified region.
Thank you for your understanding.
Dec 30, 09:57 UTC
Completed -
The scheduled maintenance has been completed.
Dec 31, 12:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 09:55 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud cooling infrastructure.
Start time : 30/12/2025 07:00 UTC End time : 31/12/2025 15:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure in the specified region.
Thank you for your understanding.
Dec 30, 09:53 UTC