OVHcloud Public Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Jul 02, 2025 - 00:18 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the Instances in Gra9 are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jul 01, 2025 - 20:59 UTC
Identified - We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA9/11.

Here is detail for this incident :
Start time : 01/07/2025 11:31 UTC
Impacted Service(s) : Some instances in the region GRA9/11 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jul 01, 2025 - 11:48 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working on the issue for the impacted customers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 30, 2025 - 11:43 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025. Processing are completed in followings region: UK, TOR, SGP , SYD , MUM and US.
Ongoing Actions : The incident has been identified and our technical teams are working to address the storage size of the impacted customers between those two dates on SBG, GRA, BHS, EU-WEST-PAR-A, EU-WEST-PAR-B and EU-WEST-PAR-C regions. We would also like to assure you that refunds are still being processed.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 13, 2025 - 12:41 UTC
Identified - We have determined the origin of the incident affecting our Object Storage offer.

Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer degradation.
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 13, 2025 - 10:17 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently working with our provider to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 30, 2025 - 08:26 UTC
Identified - We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC
Service Impact : Cassandra service creation may experience delays or failures.
Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 19, 2025 - 14:08 UTC
Investigating - We are currently experiencing an event affecting our Databases-Cassandra offer in all regions.
Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 19, 2025 - 14:02 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

AI & Machine Learning || AI Dashboard ? Operational
AI & Machine Learning || AI Deploy Operational
BHS ? Operational
GRA Operational
AI & Machine Learning || AI Endpoint Operational
AI & Machine Learning || AI Notebooks Operational
BHS Operational
GRA Operational
AI & Machine Learning || AI Training Operational
BHS Operational
GRA Operational
Compute - Instance || BHS Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
Compute - Instance || ERI Operational
UK1 Operational
Compute - Instance || EU-WEST-PAR Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Compute - Instance || GRA Partial Outage
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Partial Outage
Compute - Instance || India Operational
AP-SOUTH-MUM-1 Operational
Compute - Instance || LIM Operational
DE1 Operational
Compute - Instance || RBX Operational
RBX-A Operational
Compute - Instance || SGP Operational
SGP1 Operational
SGP2 Operational
Compute - Instance || SBG Operational
SBG5 Operational
SBG7 Operational
Compute - Instance || SYD Operational
SYD1 Operational
AP-SOUTHEAST-SYD-2 Operational
Compute - Instance || USA Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Compute - Instance || WAW Operational
WAW1 Operational
Containers & Orchestration || Load Balancer Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Kubernetes Service Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Private Registry Operational
GRA Operational
DE Operational
BHS Operational
VA Operational
Containers & Orchestration || Managed Rancher Service Operational
Containers & Orchestration || Workflow Management Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
WAW2 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Databases || Cassandra Partial Outage
BHS Partial Outage
DE Partial Outage
GRA Partial Outage
PAR Partial Outage
SBG Partial Outage
UK Degraded Performance
WAW Degraded Performance
Databases || M3 Aggregator Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Databases || M3DB Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Databases || MongoDB Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Databases || MySQL Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Databases || PostgreSQL Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
SGP Operational
SYD Operational
UK Operational
WAW Operational
Databases || Caching Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Data Processing Operational
GRA Operational
Data & Analytics || Data Platform Operational
Data & Analytics || Grafana Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Kafka Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Kafka Connect Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Kafka MirrorMaker Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Logs Data Platform Operational
BHS Operational
GRA Operational
Data & Analytics || OpenSearch Operational
BHS Operational
DE Operational
GRA Operational
PAR Operational
SBG Operational
UK Operational
WAW Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
LocalZones || AF-NORTH Operational
AF-NORTH-LZ-RBA Operational
LocalZones || EU-CENTRAL Operational
EU-CENTRAL-LZ-PRG Operational
LocalZones || EU-NORTH Operational
EU-NORTH-LZ-OSL Operational
EU-NORTH-LZ-STO Operational
LocalZones || EU-SOUTH Operational
EU-SOUTH-LZ-LIS Operational
EU-SOUTH-LZ-MAD Operational
EU-SOUTH-LZ-MIL Operational
LocalZones || EU-WEST Operational
EU-WEST-LZ-AMS Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-DLN Operational
EU-WEST-LZ-LUX Operational
EU-WEST-LZ-MNC Operational
EU-WEST-LZ-MRS Operational
EU-WEST-LZ-VIE Operational
EU-WEST-LZ-ZRH Operational
LocalZones || US-EAST Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-BOS Operational
US-EAST-LZ-CHI Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
LocalZones || US-WEST Operational
US-WEST-LZ-DEN Operational
US-WEST-LZ-LAX Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Management || Horizon Operational
Network || Floating IP Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
Network || Gateway Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
Network || Load Balancer Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
Network || Private network (vRack) Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
Network || Public network Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG1 Operational
SBG3 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
AP-SOUTH-MUM-1 Operational
Storage || Block storage Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Storage || Cloud Archive Operational
DE Operational
GRA Operational
UK Operational
WAW Operational
BHS Operational
SYD Operational
SGP Operational
US-EAST-VA Operational
US-WEST-OR Operational
Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Storage || Object storage Degraded Performance
BHS Degraded Performance
GRA Degraded Performance
DE Operational
RBX Operational
SBG Degraded Performance
SGP Operational
SYD Operational
UK Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW Operational
YYZ Operational
LIM Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Degraded Performance
EU-WEST-PAR-B Degraded Performance
EU-WEST-PAR-C Degraded Performance
Storage || Volume Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Volume Snapshot (Ceph) Operational
DE1 Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
AP-SOUTH-MUM-1 Operational
EU-WEST-PAR-A Operational
EU-WEST-PAR-B Operational
EU-WEST-PAR-C Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[BHS1][Storage] - Block storage maintenance notification Jul 7, 2025 07:00 - Jul 8, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 07/07/2025 07:00 UTC
End time : 08/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Posted on Jun 20, 2025 - 13:53 UTC

[DEN][LocalZones] - Backbone Maintenance Notification Jul 10, 2025 23:00 - Jul 11, 2025 03:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.

New start time : 10/07/2025 23:00 UTC
New end time : 11/07/2025 03:00 UTC
Service impact : The Denver localzone will be unreachable for 1 hour during the isolation of the Denver POP.
Linked maintenance : https://network.status-ovhcloud.com/incidents/82v8k6lt2kcn
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on network equipment in Denver POP to improve general performance.

Thank you for your understanding.

Posted on Jun 17, 2025 - 16:58 UTC

[GRA11][Storage] - Block storage maintenance notification Jul 21, 2025 07:00 - Jul 23, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 21/07/2025 07:00 UTC
End time : 23/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Posted on Jun 20, 2025 - 14:36 UTC

[GLOBAL][Containers & Orchestration] - End of life Kubernetes 1.28 notification Jul 22, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service.

Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version.
Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.28 will be migrated to version 1.29.

Thank you for your understanding.

Posted on Jun 04, 2025 - 20:15 UTC

[GRA1][Storage] - Block storage maintenance notification Jul 28, 2025 07:00 - Jul 30, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 28/07/2025 07:00 UTC
End time : 30/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Posted on Jun 20, 2025 - 14:44 UTC

[GRA7][Storage] - Block storage maintenance notification Aug 4, 2025 07:00 - Aug 6, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 04/08/2025 07:00 UTC
End time : 06/08/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Posted on Jun 20, 2025 - 14:50 UTC

[RBX/SBG][Containers & Orchestration] - Managed Rancher Service upgrade notification Aug 5, 2025 08:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Containers & Orchestration offer.

Start time : 05/08/2025 08:00 UTC
End time : 05/08/2025 16:00 UTC
Service impact : None
Service improvement : Rancher version 2.8.7 end of support is reached since April 2025.
As part of our continuous improvement policy, we need to force upgrade Ranchers to version 2.9.
The Rancher compatibility matrix with downstream clusters will be changed, as K8S version 1.25 & 1.26 will no longer be officially supported.
For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608

Thank you for your understanding.

Posted on Jun 12, 2025 - 16:32 UTC

[GRA9][Storage] - Block storage maintenance notification Aug 11, 2025 07:00 - Aug 12, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 11/08/2025 07:00 UTC
End time : 12/08/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Posted on Jun 20, 2025 - 14:56 UTC

[GRA][Containers & Orchestration] - Managed Private Registry maintenance notification Aug 19, 2025 08:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry offer.

This may temporarily affect Functionality.

Start time : 19/08/2025 08:00 UTC
End time : 19/08/2025 19:00 UTC
Service impact : Managed Private Registries will be set in read-only mode (only pull will be allowed) for less than 30 minutes.
Service improvement : As part of our continuous improvement policy, we will migrate some registries being on GRA region to a new infrastructure.

Thank you for your understanding.

Posted on Jun 04, 2025 - 20:30 UTC
Jul 2, 2025

Unresolved incident: [GRA9/11][Compute - Instance] - Instances incident notification.

Jul 1, 2025
Resolved - We would like to inform you that the incident on our Compute - Instance offering, which was causing temporary availability issues in the BHS region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
End time : 01/07/2025 20:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Jul 1, 21:31 UTC
Identified - We are currently experiencing an incident affecting our Compute - Instance offering, which is causing temporary availability issues in the BHS region.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
Impacted Service(s) : Some instances in BHS1, BHS3, and BHS5 regions may experience some disruptions.
Customers Impact : Customers may experience some disruptions with their instances
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jul 1, 19:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 30/06/2025 07:00 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Apr 30, 23:45 UTC
Resolved - We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 09:31 UTC
End time : 01/07/2025 10:46 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jul 1, 11:22 UTC
Identified - We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 09:31 UTC
Impacted Service(s) : Some instances in the specified region are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jul 1, 10:54 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance offer in CCH.
Start time : 01/07/2025 09:31 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jul 1, 10:35 UTC
Resolved - We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 08:06 UTC
End time : 01/07/2025 08:15 UTC
Impacted Service(s) : Some instances in the specified regions were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jul 1, 09:03 UTC
Jun 30, 2025
Completed - The scheduled maintenance has been completed.
Jun 30, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 12:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Data Platform offer.

Start time : 30/06/2025 12:00 UTC
End time : 30/06/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a upgrade on our Data Platform offer.

Thank you for your understanding.

Jun 17, 22:39 UTC
Resolved - We would like to inform you that we had an incident on our our Compute - Instance offering in the region GRA5/7/9/11.
This incident has now been resolved.

Here is detail for this incident :
Start time : 30/06/2025 07:30 UTC
End time : 30/06/2025 07:39 UTC
Impacted Service(s) : Some instances in the GRA5/7/9/11 region were unreachable.
Customers Impact : Customers were temporarily unable to access and use their instances located on the specified region.
Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 30, 08:14 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Resolved - We experienced an incident that affected our Object storage S3 in SBG region.

Here are some supplementary details :
Start time : 27/06/2025 23:29 UTC
End time : 28/06/2025 01:19 UTC
Impacted Service(s) : Object Storage S3 were unavailable.
Customers Impact : Some customers may have encountered 503 errors on some buckets.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Jun 28, 01:48 UTC
Resolved - We would like to inform you we had an incident in BHS1 region and it has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 23:52 UTC
End time : 27/06/2025 23:56 UTC
Impacted Service(s) : Some hosts were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their hosts in BHS1.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 28, 00:26 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Resolved - We would like to inform you that the incident on our S3 Object Storage offer has now been resolved.

Here is detail for this incident :
Start time : 24/06/2025 08:00 UTC
End time : 25/06/2025 15:42 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Jun 25, 16:48 UTC
Identified - We are currently experiencing an incident affecting our S3 Object Storage service, impacting the list bucket behaviour in all regions.

Here are some supplementary details :
Start time : 24/06/2025 08:00 UTC
Impacted Service(s) : The S3 list bucket for Object Storage is degraded.
Customers Impact : Customers may only list the bucket that they own.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 25, 12:27 UTC
Resolved - We would like to inform you that the incident on region BHS1 has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 04:03 UTC
End time : 25/06/2025 04:10 UTC
Impacted Service(s) : Some hosts were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their hosts in BHS1.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 25, 04:22 UTC
Jun 24, 2025
Resolved - We would like to inform you that the incident on the specified region has now been resolved.

Here is detail for this incident :
Start time : 24/06/2025 21:55 UTC
End time : 24/06/2025 22:03 UTC
Impacted Service(s) : Some block storage volumes were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their block storage volumes.
Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 24, 22:09 UTC
Resolved - We would like to inform you that the incident on region SBG5 has now been resolved.

Here is detail for this incident :
Start time : 24/06/2025 12:25 UTC
End time : 24/06/2025 19:08 UTC
Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 24, 21:11 UTC
Identified - We have determined the origin of the incident affecting our Compute Instance offering in the SBG5 region.

Here are some supplementary details :
Start time : 24/06/2025 12:25 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts in the specified region.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 24, 12:59 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance offer in SBG5 region.
Start time : 24/06/2025 12:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 24, 12:35 UTC
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 24/06/2025 15:30 UTC

Jun 24, 17:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:30 UTC
Update - The new schedule can be found below:

Start time : 24/06/2025 13:30 UTC
End time : 24/06/2025 15:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Jun 18, 16:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.
This may temporarily affect Functionality.

Start time : 19/06/2025 08:30 UTC
End time : 19/06/2025 10:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Jun 10, 16:40 UTC
Resolved - We would like to inform you that the incident on Private Network (vRack) offer in EU regions has now been resolved.
All tasks created during the incident have been completed.

Here is detail for this incident :
Start time : 24/06/2025 12:45 UTC
End time : 24/06/2025 13:40 UTC
Impacted Service(s) : The vRack services have temporarily reached the maximum capacity of the vRack tasks.
Customers Impact : Slowdowns in the vRack task processing were experienced.
Root Cause : This incident is due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 24, 15:43 UTC
Investigating - We are currently experiencing an event affecting our private network (vRack) offer in EU regions.
Start time : 24/06/2025 12:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 24, 13:50 UTC
Resolved - We experienced an incident that affected our Object storage S3 and Managed Private Registry offers in DE region.

Here are some supplementary details :
Start time : 24/06/2025 09:20 UTC
End time : 24/06/2025 13:00 UTC
Impacted Service(s) : Object Storage S3 and Managed Private Registry were unavailable.
Customers Impact : Some customers may have experienced HTTP 400 errors related to Server Side Encryption, which also prevented the pull and push of artifacts in the registry.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Jun 24, 14:37 UTC
Completed - The maintenance is completed, all services are operational.
Jun 24, 11:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 23/06/2025 07:00 UTC
End time : 24/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Apr 30, 23:26 UTC
Completed - The maintenance is completed, all services are operational.
Jun 24, 08:59 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.
This may temporarily affect Functionality.

Start time : 24/06/2025 08:30 UTC
End time : 24/06/2025 10:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Jun 10, 16:44 UTC
Jun 23, 2025
Completed - The scheduled maintenance has been completed.
Jun 23, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in GRA11 region.

Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.

Thank you for your understanding.

Jun 17, 01:10 UTC
Resolved - We would like to inform you that the incident on region DE1 has now been resolved.

Here is detail for this incident :
Start time : 21/06/2025 13:20 UTC
End time : 22/06/2025 09:45 UTC
Impacted Service(s) : Some registries in DE1 were temporarily unreachable.
Customers Impact : Some customers were temporarily unable to access and use their registries in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 23, 13:16 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 12:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in SBG5 region.

Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.

Thank you for your understanding.

Jun 17, 01:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 11:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in RBX-A region.

Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.

Thank you for your understanding.

Jun 17, 00:52 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025
Resolved - We would like to inform you that the incident on regions BHS1, BHS3 and BHS5 has now been resolved.

Here is detail for this incident :
Start time : 21/06/2025 03:00 UTC
End time : 21/06/2025 11:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 21, 11:28 UTC
Identified - We have determined the origin of the incident affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :
Start time : 21/06/2025 03:00 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts in BHS1, BHS3 and BHS5.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 21, 04:08 UTC
Jun 20, 2025
Resolved - We would like to inform you that the incident on our Compute - Instance offer in BHS has now been resolved.

Here is detail for this incident :
Start time : 20/06/2025 08:58 UTC
End time : 20/06/2025 16:23 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Jun 20, 17:36 UTC
Identified - We have determined the origin of the incident affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :
Start time : 20/06/2025 08:58 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts in BHS1.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 20, 11:41 UTC
Investigating - We are currently experiencing an event affecting our Compute - Instance offer in BHS.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 20, 09:34 UTC
Jun 19, 2025
Completed - The scheduled maintenance has been completed.
All the services are operational again.

Jun 19, 16:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

This may temporarily affect Functionality.

Start time : 19/06/2025 14:00 UTC
End time : 19/06/2025 15:00 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Jun 5, 20:32 UTC
Resolved - We would like to inform you that the incident on our Public cloud offering has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 09:30 UTC
End time : 19/06/2025 09:17 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Jun 19, 09:25 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Workaround : We recommend as workaround, doing the creation in two steps. The load balancer then the listerners.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 19, 08:17 UTC
Investigating - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 17/06/2025 09:30 UTC
Service Impact : Creation of a load balancer with a listener on the same API call will return a 500 error.
We recommend as workaround, doing the creation in two steps. The load balancer then the listerners.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 18, 21:58 UTC
Jun 18, 2025
Completed - The scheduled maintenance has been completed.
All the services are operational since 18:31 UTC.

Jun 18, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.

Start time : 16/06/2025 07:00 UTC
End time : 18/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.

Thank you for your understanding.

Apr 30, 23:00 UTC
Resolved - We would like to inform you that the incident on our Compute offering has now been resolved.

Here is detail for this incident :
Start time : 18/06/2025 01:00 UTC
End time : 18/06/2025 01:59 UTC
Root Cause : This incident was caused by an electrical issue.

Jun 18, 02:14 UTC
Identified - We have determined the origin of the incident affecting our Compute offer in GRA region.

Here are some supplementary details :
Start time : 18/06/2025 01:00 UTC
Impacted Service(s) : Some instances are unavailable in the specified region.
Customers Impact : Some customers may experience difficulties accessing their instances in the specified region.
Root Cause : This incident is caused by an electrical issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jun 18, 01:53 UTC
Investigating - We are currently experiencing an event affecting our Compute offer in GRA3 region.
Start time : 18/06/2025 01:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jun 18, 01:22 UTC